Inside Sales Representative - Building Materials
About The Position
A Tague Lumber Inside Sales Representative will work cooperatively with Outside Sales to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. This role involves building and maintaining customer relationships, acting as a product information resource, processing orders, and educating customers on product features and benefits. The position also requires staying current on industry trends, complying with safety policies, and managing time effectively. Responsibilities extend to maintaining customer files, providing accurate stock information, and assisting with inventory counts.
Requirements
- High School diploma or GED
- Previous knowledge and experience in the building materials industry
- Must have a valid driver’s license
- Use rulers, read blueprints and understand construction practice
- Quickly and thoroughly learn product information and technical concepts
- Take ownership responsibility for all assigned tasks
- Friendly and outgoing personality
- Ability to work with team members from all company departments
- Pass a background check, physical, and drug screening
Responsibilities
- Build and maintain relationships with customers by providing superior customer service
- Act as a point of contact by supplying advice and information on products, estimates, and delivery schedules
- Recommend alternate products based on cost, availability, or specifications
- Process orders using BisTrack and ensure that materials are available for timely shipment
- Present price, credit, and terms in accordance with standard procedures and customers' profitability profiles
- Increase sales and average order size by cross-selling, up-selling, add-on sales, and offering promotional sale items
- Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
- Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, trade shows, or reading trade journals
- Comply with all company safety policies, procedures, rules, and guidelines
- Attend a monthly sales meeting
- Identify trends in customer satisfaction and dissatisfaction
- Manage time effectively, meet personal goals and work effectively with other members of the team
- Set up and maintain customer files
- Provide accurate information regarding the availability of in-stock items
- Assist in scheduled physical inventory counts
Benefits
- Weekly pay
- Medical, Dental, and Vision Insurance
- Employer-paid telemedicine
- 401K with Match and profit-sharing
- Employer-paid short-term and long-term disability
- Employer-paid life insurance
- Company uniforms supplied seasonally for all positions
- Paid vacation days, sick days, and 8 paid holidays
- Year-end bonuses
- Wellness Program that includes health coaching, smoking cessation, quarterly wellness challenges, yearly biometric screenings, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
