Inside Sales Representative

Slaymaker Rentals•Washington Boro, PA

14d•Hybrid

About The Position

The Inside Sales Representative is responsible for delivering excellent customer service while supporting daily rental operations. This role serves as a key point of contact for customers, ensuring accurate contracts, clear communication, and a smooth rental experience. The ideal candidate is detail-oriented, customer-focused, and able to multitask in a fast-paced environment while maintaining professionalism and organization.

Requirements

2 plus year of sales or customer service experience
Customer-focused mindset with a strong service approach
Excellent communication and interpersonal skills
Strong organization and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Team-oriented attitude with a positive approach
Accountability and reliability
Commitment to company mission, values, and continuous improvement

Responsibilities

Assist customers with equipment rentals, including preparing contracts and explaining fees
Process payments, deposits, and credit transactions accurately
Manage reservations, maintain contract files, and monitor overdue rentals
Answer phones and respond to customer inquiries via email
Recommend equipment and products based on customer needs
Provide basic equipment operation guidance and assist with occasional yard coordination
Maintain a clean, organized showroom and restock merchandise as needed
Resolve customer issues and escalate concerns when appropriate
Support overall rental operations and perform additional duties as assigned