Inside Sales Representative (East Coast)

Hitachi • Raleigh, NC

17h • Remote

About The Position

In this role, you will support the delivery of power grid and energy solutions by serving as a key connection point between customers, account managers, and product groups within Hitachi Energy. As an Inside Sales Representative, you will help manage day-to-day customer interactions, from order entry and tracking to proposal development and issue resolution, ensuring timely and accurate responses to evolving customer needs. Your work will directly contribute to the reliability and performance of power systems by helping ensure that products and solutions are delivered on time and aligned with customer expectations. You will engage in multiple parallel projects, coordinate inputs across internal teams, and help translate customer requirements into actionable proposals and contracts. By supporting order management, investigating technical issues, and tracking delivery performance, you will play a meaningful role in maintaining strong customer relationships and satisfaction. This is an opportunity to deepen your understanding of power transmission and distribution products while building commercial and technical skills in a collaborative, customer-focused environment.

Requirements

• Minimum three (3) years of customer support experience in Industrial, EPC, Utility, or related fields
• Proficiency with CRM systems and web portals
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
• Work authorization that would permit them to work for Hitachi Energy in the United States.

Nice To Haves

• Five (5) years of customer support experience preferred
• General knowledge of Power Transmission & Distribution products/systems and Power Generation preferred
• Experience with business-to-business customer support preferred
• Familiarity with SAP and Salesforce (SFDC) preferred
• Based East Coast United States (preferred)

Responsibilities

• Manage daily customer interactions, including order entry, tracking, and responding to inquiries with appropriate solutions
• Coordinate closely with account managers to support and maintain customer relationships
• Oversee order management with local business units to ensure timely and accurate fulfillment
• Track orders and communicate delivery status to support on-time performance
• Collaborate with product groups to develop bids and proposals aligned with customer requirements
• Prepare and revise proposal and contract documents, ensuring clarity in scope, terms, and cost data
• Investigate customer concerns and technical issues, contributing to corrective actions and continuous improvement
• Execute change orders and support the collection of overdue invoices
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed