Inside Sales Representative (Northeast)

Koppers Inc.

4d•Remote

About The Position

This role involves providing general administrative sales support, assisting customers with pre-sale inquiries, and managing order fulfillment. The Inside Sales Representative will work closely with sales teams to ensure contract terms are met and will be responsible for processing customer purchase orders, entering orders accurately, and coordinating with various departments like plant locations, reload yards, procurement, and logistics to meet customer due dates. Compliance with Sox standards for documentation is essential. The position also requires handling telephone inquiries, providing superior customer service by anticipating needs and offering proactive solutions, and performing monthly reconciliations of reload yard inventory. Additionally, the role involves assisting other inside sales representatives when they are out of the office, following procedures from Koppers Credit and Finance Departments, and occasionally visiting plants for physical inventories and training. The role may also require supporting customer restoration efforts during storms/emergencies, which could involve working nights, weekends, and holidays. Other duties as assigned will also be part of the responsibilities.

Requirements

High school diploma or equivalent required
1-3 years of experience in customer service or inside sales
Excellent customer service skills
Ability to analyze, read, and write general business reports
Basic knowledge of financial reports
An ability to effectively present information and respond to questions from groups of managers, clients, and customers
Strong team player
Must have high attention to detail
Proficient use of Microsoft Office Products
For remote position – must have reliable Wi-Fi
Ability to work under pressure and manage multiple tasks
Candidate must be a self-starter with the ability to work independently.

Nice To Haves

bachelor’s degree in sales/marketing or related field preferred
Willingness to travel 5%

Responsibilities

Works closely with sales teams to provide general administrative sales support to ensure contract terms and assists customers with pre-sale inquiries in addition to order fulfillment.
Responsible for processing and managing customer purchase orders and entering orders at the appropriate location. Attention to detail is a must on order entry.
Coordinate the purchase orders with plant locations, reload yards, procurement and logistics so that customer due dates are satisfied.
Must comply with Sox standards for accurate documentation.
Responsible for handling telephone inquiries from customers.
Provide superior customer service by anticipating customer needs and provide proactive solutions.
Provide monthly reconciliation of reload yard inventory to ensure accuracy of the inventory.
Assist in coverage while other inside sales representatives are out of the office.
Follow procedures established by Koppers Credit and Finance Departments
Complete occasional visits to a plant to assist in physical inventories and training.
Provide support of customer restoration efforts during storms/emergencies by entering orders and assisting in the restoration which will require on occasion to work nights, weekends and holidays.
Perform other duties as assigned.