Inside Sales Representative

All States Ag Parts, LLC. • De Soto, IA

5d • Onsite

About The Position

This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.

Requirements

• High School graduate, or equivalent work experience.
• Advanced computer knowledge including e-mail, Word, and Excel software.
• Professional phone skills and keyboarding
• Ability to contribute to the company's operation and principles through ethical practices.

Nice To Haves

• 2 years’ sales experience particularly within the agriculture and construction parts sectors, preferred.
• Basic to intermediate knowledge of agricultural equipment and sales
• Strong written and verbal communication skills.
• Ability to work well with people from diverse backgrounds and locals.

Responsibilities

• Handles inbound customer requests for pricing and availability.
• Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
• Enters quotes and invoices into the company’s invoicing system.
• Prepares and supplies customers with freight quotes and invoices.
• Locates alternative products that are not in stock from approved vendors.
• Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
• Logs all interactions with the customers, via email, text, phone or in person.
• Ensures client notes are accurate and contain details to provide proper follow up.
• Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
• Maintains accurate records of all client follow-up activities.
• Reviews and monitors dormant customers, follows up when necessary.
• Manages quotes, quote follow up and customer service to build a repeat customer base
• Develops and manages relationships with key accounts, including quote follow up
• Acknowledges and responds to web and email submitted quote requests.
• Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
• Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
• Provides input to assist in keeping price lists and catalogs updated.
• Makes outbound calls to previous customers to generate new leads.
• Performs all other duties as assigned.
• Complies with the requirements of the company’s ISO 9001 Quality Management System (when required).

Benefits

• Medical, Dental, and Vision Insurance – multiple plan options to meet your needs.
• Company-Paid Life Insurance with additional voluntary coverage options.
• Short-Term Disability (STD) and Long-Term Disability (LTD) protection.
• Hospital Indemnity, Accident and Critical Illness Insurance options for added financial security.
• 401(k) Retirement Plan with Company Match to help you build your future.
• Wellness Programs and Resources, including preventative care support and employee assistance programs.
• Paid Time Off and Company Holidays.
• Employee Assistance Program (EAP) for confidential counseling and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED