Inside Sales Representative - Kingman, AZ

Sonepar•Kingman, AZ

6d•Onsite

About The Position

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses. At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential. Inside Sales Representative Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information onto the computer for product delivery.

Requirements

Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions representative of the postion.
Possess in depth knowledge of Codale computer systems, Microsoft Office, etc.
Must be a team player and abide by Codale’s strong core values and beliefs.

Responsibilities

Communicate with customers by phone or in person to receive orders for products.
Solicit sale of new or additional products.
Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
Liaise between the customer and Codale departments, including credit purchasing, warehouse, outside sales and management.
Determine make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Identify and use appropriate company and/or customer pricing systems.
Make phone calls to regular and prospective customers to solicit orders.
Describe or demonstrate product, using samples or catalog, and emphasize salable features.
Compile lists of prospective customers for use as sales leads.
Provide oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.
Follow up with any specific record-keeping requirements.
Estimate date of delivery to customer, based on knowledge of own firm's delivery schedules.
Purchase materials following approved purchasing procedures.
Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
Prepare correspondence and reports necessary for business transactions.
Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
Handle difficulties with customers with diplomacy and seek assistance when needed, to resolve customer order problems and complaints promptly.
Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Other responsibilities may be assigned.