Inside Sales Representative

Aero Industries • Kent, OH

18h • Onsite

About The Position

Aero Industries, Inc. is a leader in the manufacturing of tarp systems and trailer accessories. With a long track record of success, a reputation for superior products, and long-standing customer relationships, Aero represents a compelling platform for growth. This 80+-year-old business has succeeded through a dedicated workforce and a commitment to support its customers and employees. The Inside Sales Representative is the ‘face of Aero’ to many customers and must be well-versed in all Aero Products. The daily role includes accurate and timely processing of incoming orders via phone, fax, email and walk-in customers; interacting with customers to ensure orders are properly submitted, accurately input and ensures that acknowledgements are appropriately sent out.

Requirements

• High school diploma (or equivalent)
• Ability to accurately enter data via computer
• Proficiency with computers, software systems, and Microsoft Office suite
• Must have strong time management, including the ability to organize and manage multiple priorities
• Must maintain a positive attitude with customers at all times; must also maintain positive, professional attitude with internal personnel, while constructively communicating suggestions for change or improvement of processes
• Strong customer-orientation is a must
• Excellent interpersonal and communication skills
• Commitment to company values
• Ability to work overtime as needed to support department goals

Nice To Haves

• Two years customer service experience
• Experience working in a manufacturing or production based organization
• Experience working in a small or mid-sized company
• Experience with MRP systems
• Associate's degree in a technical or business discipline

Responsibilities

• Fields incoming customer phone calls
• Reviews and processes incoming customer orders via phone fax and email
• Accurately inputs customer orders into the computer system, ensuring that customer’s expectations regarding price, lead-time, shipping, etc. are understood and adequately met. In the event a customer’s expectations cannot be met, Inside Sales is responsible for contacting and communicating any discrepancies
• Maintains regular training to ensure adequate knowledge of all Aero product offerings
• Supports Outside Sales as requested
• Responsible for achieving order entry accuracy goals set by Management
• Ensures all customer requests are processed in a timely-manner; involves appropriate personnel to accommodate ‘special requests’ when necessary.
• Interacts with Manufacturing, Materials, Scheduling, Shipping, IT, etc. as needed to communicate customers’ needs clearly and effectively
• Participates in regular promotional/proactive sales programs to attain sales goals set by Management
• Communicates with Inside Sales Manager and Customer Service Manager to ensure system and published price lists, parts lists, and configurator are up-to-date and accurate.
• Works as needed with Management to eliminate waste and ensure the most effective operation of Inside Sales activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED