Inside Sales Representative

FCX Performance•Grand Rapids, MI

60d•Onsite

About The Position

This is a full-time permanent position located in Grand Rapids, MI. FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/CFP, you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

Requirements

Processing orders
Price and delivery inquiries
Providing technical and application information
Soliciting customer orders
Suggesting additional products
Selecting and specifying a variety of products utilizing a variety of FCX and vendor supplied tools/software
Responding to customer inquiries
Processing customers’ orders and sending order acknowledgements
Reviewing customer purchase orders for special conditions/documentation
Checking availability and verifying ship dates
Increasing order size by suggesting related items, explaining features, and checking customer’s buying history
Processing and expediting orders, customer returns and returns to vendors in an accurate and timely manner
Locating product and creating purchase orders
Following-up with vendors to ensure timely delivery
Negotiating pricing and delivery with vendors
Working closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
Communicating effectively and participating positively as a member of the Branch/Division inside sales team
Maximizing gross margin
Reviewing open customer order reports and taking action on open items

Nice To Haves

Bachelor’s Degree preferred.
1-3+ years’ experience in Customer Service related Industry preferred
Experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.

Responsibilities

Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software. Responds to customer inquiries. Processes customers’ orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation. Checks availability and verifies ship dates. Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
Negotiates pricing and delivery with vendors when necessary.
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
Other duties as assigned by Management.