Inside Sales Representative

Carvana•Bradenton, FL

13d•$17 - $20•Onsite

About The Position

ADESA, a Carvana owned company, is seeking an Inside Sales Representative to act as a tactical partner by building and maintaining customer/client relationships to grow the auction business. This position is responsible for establishing and maintaining relationships with assigned customers, including individual dealers, dealer groups, and institutional accounts, resulting in auction sales. The role involves working in a fast-paced, competitive industry with a "we" versus "I" culture, where teamwork and helping others are highly valued. ADESA is undergoing a multi-year expansion with significant investments in facilities, sales growth, and inventory, offering a dynamic environment for career development.

Requirements

High School or GED required.
1 year of customer service and administrative experience.
Must be at least eighteen (18) years of age.
Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Must have a demonstrated ability to read, write, and communicate effectively in English.
Must have the ability to physically operate vehicle equipment and tools.
Strong computer ability.
Excellent customer service skills.
Sales and marketing experience.
Office Administration Experience.
Ability to work independently and exercise good business judgment and discretion.
Well organized and responsible with an aptitude in problem solving.
Excellent verbal and written communications.
Strong multitasking skills along with the ability to adapt to changing work environments.
Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.

Nice To Haves

Bilingual a plus.
Salesforce and Tableau experience a plus.
Automotive/auction experience preferred.

Responsibilities

Provide excellent customer service by ensuring customers receive prompt, efficient, and courteous attention, and by responding to phone calls, emails, and text messages in a timely manner.
Resolve customer complaints in a friendly and courteous manner, and advise Management of any serious complaints or incidents.
Maintain a professional appearance, an orderly work environment, and a friendly disposition by greeting customers and guests promptly and with courtesy, both on the phone and in person.
Arrange hotel and flight reservations with the local transportation department.
Contact dealers daily via telephone and internet to solicit and develop new buy and sell business, discussing inventory needs, current and future promotions, and upcoming sales.
Maintain current customers and act as a liaison for Outside Sales Representatives, consignment dealers, and auction personnel by maintaining relationships and developing new business.
Complete a minimum number of calls as set forth by the GSM or designated manager and log each call.
Perform Sale Day duties as set forth by GSM or Sales Supervisor, including providing exceptional customer service, IF duties, block representation, printing reports, setting up displays, and post-sale reporting.
Build strong ADESA.com customer relationships through training, education, and awareness to match customer needs to product offerings, and navigate and educate customers on all aspects of ADESA.com and smartphone applications.
Impact and achieve overall sales goals, practicing and promoting teamwork at all times while setting a good example of attitude and performance.
Properly use and navigate ADESA’s CRM to log calls, run reports, and view dashboards.
Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale.
Facilitate vehicle exposure for specific units and consigners (Call Campaigns).
Educate customers on new and existing services to meet overall company goals.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property, reporting all incidents to the GSM and/or Sales Supervisor.
Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement, and Fun.
Know, practice, and ensure that Company policies, procedures, and applicable state and federal laws are followed at all times.
Contact dealers in territory to purchase units as well as run aged units on Sale Days.