Inside Sales Representative

Olympic Steel•Streetsboro, OH

19h

About The Position

The Inside Sales Representative is responsible for maintaining, growing, and servicing existing and new accounts. This role involves proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts, and identifying new account opportunities. The Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term customer relationships, ensure high-quality customer service, and execute on-time delivery. Key tasks include informing customers of delivery changes, managing the order entry process, troubleshooting problems, rectifying complaints and claims, developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory, proactively identifying customer needs, and collaborating with Outside Sales on marketing plans and strategies.

Requirements

Associate or Bachelor’s degree in a related field
2+ years of experience in an Inside Sales role within the steel/metals industry
Strong customer service and sales aptitude
Desire to build client relationships and increase sales knowledge/experience
Demonstrated ability to work in a team environment while managing individual goals and objectives partnered with the ability to work effectively in a diverse community required
High energy and drive
Strong business and data analysis skills
Excellent prioritization, organizational and time management skills
Outstanding oral and written communication skills
Working knowledge with Microsoft Suite, most notably Excel and Office

Responsibilities

Maintaining, growing and servicing existing and new accounts
Proactively identifying sales opportunities for Outside Sales Representatives
Creating opportunities to up-sell and cross-sell existing accounts
Reactivating inactive accounts
Identifying new account opportunities
Partnering closely with Outside Sales to establish strong, long-term relationships with customers
Ensuring high quality customer service to all external customers
Executing on-time delivery according to customer expectations
Informing customers of delivery set-backs and changes in order status while managing the order entry process
Troubleshooting problems and rectifying complaints and claims
Developing individual quotes and contract pricing
Expediting orders with short lead times or unusual requirements
Ensuring correct inventory is in stock to support general sales
Proactively identifying customer needs and advising customers of potential issues
Partnering with Outside Sales to develop marketing plans and strategies