Inside Sales Representative - Surface Safety Systems

Stream-Flo Industries•Edmonton, AB

About The Position

The Inside Sales Representative - Surface Safety Systems will be responsible for reviewing tender/bid documents to assess the company’s ability to participate in competitive bid situations. This role involves interacting with manufacturing and procurement to determine product costing and delivery, preparing quotations and technical documents, and managing customer interactions throughout the bid and order process. The position also requires coordinating shipments, handling customer complaints, managing product repairs, creating quotations and sales orders in SAP, and coordinating with finance on customer credit applications. Additionally, the role ensures manufacturing controls meet customer requirements, initiates contact with internal groups for order coordination, manages outsourced services, and navigates customer portals for documentation submission. The ability to manage engineering drawings/design packages is also a key function. Other duties may be assigned by the Surface Safety Systems – Inside Sales Manager.

Requirements

Ability to assess the need and to quote the product requirements.
Ability to conform to financial requirements.
Ability to perform Contract Review.
Ability to manage product delivery requirements and Production Schedules.
Ability to manage QA and Documentation requirements.
Ability to deal with specific agent and/or rep involvement.
Ability to meet bid timeline.
Minimum 3 years’ industry related experience.
Strong working knowledge of valve actuation and Surface Safety Systems equipment or related experience in the midstream and upstream oil and gas industry.
Working knowledge of material specs, valve data sheets, schematic drawings and current API-6A specifications.
High proficiency with Microsoft applications (Word, Power Point, Excel, Outlook, Teams, Project), and Adobe Acrobat.
Working ability with SAP software systems.
Superior written and verbal communication skills.
Excellent interpersonal abilities.
Strong organizational skills.
Ability to multi-task and meet timelines.
Self-motivated and able to work independently.
Ability to establish rapport and influence multiple distinct groups.

Nice To Haves

Related post-secondary/technical training would be an asset.
Experience in costing/estimating or Project Management would be considered an asset.

Responsibilities

Review initial tender/bid documents to assess the company’s ability to participate in competitive bid situations.
Compile and distribute Financial Approval Form where applicable.
Interact with manufacturing and procurement groups to determine accurate product costing and delivery.
Prepare Surface Safety Valve quotations and supply technical documents based on customer input and data requirement lists.
Interact regularly with customers during bid and order process.
Initiate contact and coordinate shipments with Stream-Flo Customs/Logistics coordinator or company freight forwarder.
Handle customer calls relating to complaints on orders, investigate basis of complaint, refer problems to appropriate personnel, recommend action to rectify problems, and follow up to ensure resolution.
Work with multiple departments in the coordination of product repairs for customers.
Create quotations in SAP and/or Word and sales orders in SAP once contract awarded.
Coordinate with local finance group all customer credit applications.
Confirm that manufacturing controls and scheduling are in place to meet customer inspection and final delivery requirements.
Initiate contact with internal groups specific to Surface Safety System orders.
Coordinate outsourced services such as coating and testing along with any 3rd party inspection requirements.
Coordinate Vendor Data Requirements List and final Manufacture’s Record Book.
Navigate customer’s online portals to ensure project related documentation is properly submitted.
Manage Engineering drawings/design packages.