Inside Sales Representative Supervisor Inside Sales Representative Supervisor

Nestle Operational Services Worldwide SA•Seattle, WA

1d•Onsite

About The Position

The Inside Sales Account team plays a crucial role in the success of Nestlé Professional Solutions by driving growth through managing customer accounts, executing sales initiatives, and partnering closely with sales teams to strengthen relationships and deliver a seamless customer experience for a portfolio of foodservice operators. The Inside Sales Representative team supervisor’s goal is to strengthen team capability, ensure process accuracy, and drive reliable delivery of sales and service outcomes that supports sales teams and customers.

Requirements

7+ years sales support or supervisory experience
Strong CRM and Microsoft cross‑functional coordination capability
Foodservice/beverage industry experience preferred

Responsibilities

Coach and develop team members (call reviews, pipeline hygiene, deal strategy, objection handling, CRM discipline); set clear expectations and hold to KPIs.
Model best-practice execution (“player” work): manage a strategic subset of accounts/opportunities, close priority deals, and handle escalations.
Prioritize work and remove blockers (e.g., billing blocks, delivery risks, cross‑functional delays) to protect revenue and customer experience.
Lead business planning cadences with field leadership/CAMs; align team activities to growth targets, promotions, and Top‑X opportunities.
Elevate insights via weekly and monthly readouts: trend risks, win stories, funnel health, and actions to close plan gaps.
Standardize processes and tools (CRM usage, reporting rhythms, playbooks); ensure accurate, timely data for decision‑making.
Act as communication hub with Customer Solutions, Logistics, Finance, Legal, and Marketing to resolve systemic issues and enhance end‑to‑end execution.
Serve as primary escalation point for internal and external issue management
Recruit, onboard, and upskill talent; cultivate a culture of accountability, collaboration, and continuous improvement
Drive adoption of success factors for growth, development, and performance excellence.
Ensure full NCNA activation to deliver on organizational objectives.
Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions, ensuring successful communication.