Inside Sales Representative, Service
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter THIS IS WHERE you build trust to achieve results… Baxter Services strives to deliver an outstanding experience that makes Baxter a crucial service solutions provider for our customers. Every day we are passionate about providing quality service that enables our customers to focus on what matters most: patient care. We’re early in our journey to become an integral part of Baxter’s commercial strategy. This exciting new role is part of our evolution to become more commercially focused, by growing brand loyalty/ overall value while continuing to meet ongoing customer needs. This opportunity will give you an opportunity to become a part of, and be a key influencer for, this strategic growth opportunity for the company while also supporting our mission to save & sustain lives. Baxter Services in the US & Canada currently generates over $100M in annual revenue, with double-digit growth expectations! Reporting to the Associate Director, Service Sales Enablement, the Service Inside Sales Representative is a customer-facing role that promotes and sells the service portfolios to Baxter’s US accounts. This is a hybrid role based out of our Skaneateles office.
Requirements
- Bachelor's Degree, or equivalent work experience is preferred.
- Healthcare or software industry experience preferred.
- 2+ years of virtual sales experience preferred.
- Expert in Microsoft Office (Word, Excel, PowerPoint).
- Experience working with Salesforce or similar CRM.
- Proficient in reviewing, editing, and discussing legal terms and conditions.
- Experience using sophisticated negotiation techniques.
- Effective verbal and written communication, collaboration and presentation skills.
- Demonstrated results with developing and implementing a new commercial approach.
- Problem-solving mentality supported by data-driven analysis.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
Responsibilities
- Sells Baxter’s Service contracts to US customers both proactively (i.e. cold calling) and by the customer or sales representative requests or leads.
- Creates quotations for Service Contracts and administers sales process from identification of candidates for contracts through contract sale and support.
- Provide contract renewal information to existing customers.
- Foster and maintain customer relationships to facilitate growth with channel partners, such as the key account manager, field engineers, and the commercial sales team, assisting them to sell service contracts at different product life cycles.
- Proactively approach new customers to pitch the value of Baxter service contract and sell the contracts to grow market share
- Achieve team and individual quotas for Service Contract Orders and Sales.
- Manage service contracts in Baxter system including negotiation status and agreed upon terms and conditions in the appropriate database; ensure that information is entered correctly and accurately in a timely manner.
- Ensure that billing and invoices are accurate.
- Answer contractual related questions and assist with various contract compliance initiatives.
- Work with Regional Field Service Managers and Account managers to determine service strategies and service eligibility for customers.
- Work with field service engineers and field sales in the sale of service contracts; build quotations and close sales leads turned in.
- Track the deals closed by the field representatives and provide accurate incentive payouts.
- Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
- Assist various technical personnel in understanding supply agreement obligations.
- Drafting agreements and other legal documents to ensure internal requirements are met.
- Maintain communication to ensure timely execution by the parties.
- Administer pricing changes.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
