Inside Sales Representative, Leasing

Essex Property Trust•Irvine, CA

1d•Onsite

About The Position

The Inside Sales Representative, Leasing is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. This is a centralized sales hub position with no face-to-face client interaction; sales are conducted over the phone. All leads are warm, therefore NO cold-calling is involved. The role works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis. Responsibilities include managing incoming leads in the CRM system, scheduling self-guided tours, and providing a high-quality leasing experience for future residents by assessing clients' needs and pairing them with the best home that fits their criteria. The role also involves managing the pipeline and following up with prospects by continuously reaching out with tailored updates to assist in their home search, and maintaining in-depth knowledge of each community and apartments within the assigned portfolio.

Requirements

High school diploma or GED equivalent
1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required
Proven work experience in Sales or Customer service and track record of achieving sales target is preferred.
Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Requires basic analytical skills.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Nice To Haves

Previous phone sales experience is a plus

Responsibilities

Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which included assessing clients' needs and pairing them with the best home that fits their criteria.
Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
Maintain in-depth knowledge of each community and apartments within the assigned portfolio.