Inside Sales Representative, Leasing

Essex Property Trust•San Jose, CA

13d•Onsite

About The Position

Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. The internal title for this role is Leasing Consultant. Sales are conducted over-the-phone, and all leads are warm, meaning no cold-calling is involved. This role works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis. The representative will manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents by assessing clients' needs and pairing them with the best home that fits their criteria. They will also manage their pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search, while maintaining in-depth knowledge of each community and apartments within the assigned portfolio.

Requirements

1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required.
Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Nice To Haves

Proven work experience in Sales or Customer service and track record of achieving sales target is preferred.
Previous phone sales experience is a plus.
Availability to work on weekends (Saturday & Sunday) highly preferred.

Responsibilities

Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which included assessing clients' needs and pairing them with the best home that fits their criteria.
Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
Maintain in-depth knowledge of each community and apartments within the assigned portfolio.