Inside Sales Representative - Infusion Pharmacy

LUX Infusion

11h•$70,000 - $90,000•Hybrid

About The Position

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. The Inside Sales Representative – Infusion Pharmacy is responsible for generating and growing patient referrals by building relationships with physician offices, referral coordinators, and clinical staff. This role focuses on proactive outreach through phone, email, and virtual engagement to educate healthcare providers on infusion therapy services, streamline referral processes, and ensure patients are connected to appropriate therapy options. The Inside Sales Representative will work closely with field sales teams, intake teams, and clinical staff to drive referral growth across targeted specialties such as neurology, immunology, rheumatology, gastroenterology, dermatology, and other infusion-related specialties. This role plays a key part in expanding access to care while supporting physicians and their staff with efficient referral coordination.

Requirements

Bachelor’s degree preferred, or equivalent healthcare sales experience.
2 or more years of inside sales, healthcare sales, or referral development experience preferred.
Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable.
Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred.
Strong communication and relationship-building skills with medical office staff and healthcare professionals.
Ability to effectively engage referral coordinators and administrative healthcare staff.
Highly organized with strong attention to detail and follow-through.
Comfortable with high outbound call volumes and proactive relationship development.
Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations.
Proficiency with CRM systems and Microsoft Office applications.
Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.
Participate annually in required legal and ethical compliance training
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
Refrain from any behavior that could be considered unethical or unlawful
Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.
Placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.
Ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

Nice To Haves

Bachelor’s degree preferred
2 or more years of inside sales, healthcare sales, or referral development experience preferred
Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable
Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred

Responsibilities

Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services.
Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals.
Educate physician offices on available infusion therapies, patient eligibility, and referral pathways.
Identify opportunities to convert existing patient referrals and uncover new referral sources.
Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals.
Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently.
Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation.
Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate.
Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures.
Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts.
Assist in expanding account coverage in markets without dedicated field sales support.
Help validate and expand tertiary referral opportunities within physician practices and healthcare systems.
Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits.
Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system.
Track referral trends, office engagement, and sales activity metrics.
Identify patterns and opportunities to improve referral conversion and account engagement.
Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers.
Identify opportunities to improve referral processes and service offerings for physician offices.