Inside Sales Representative II – Sports & Licensing

YETI Coolers•Austin, TX

21d

About The Position

The Inside Sales Representative II (ISR II) plays a critical role in supporting YETI's Sports & Licensing business, with a particular focus on Green Grass and sport-specific partners. This role acts as a trusted inside sales partner to Sales Representatives, ensuring operational excellence, strong customer relationships, and seamless execution across the sales lifecycle. This position is ideal for someone who is passionate about sports, thrives in a fast-paced environment, and enjoys being the connective tissue between customers, Sales Representatives, and cross-functional partners.

Requirements

Proven experience as an Inside Sales Representative I or equivalent role in inside sales, customer experience, or sales operations.
Strong business acumen with the ability to leverage systems, data, and technology to drive efficiency and insights.
Experience supporting sales teams in a fast-paced, entrepreneurial environment.
Passion for sports—especially golf—and an understanding of how sports partners operate.
Demonstrated professionalism in how you show up for teammates, Sales Representatives, regions, and the broader organization.
Strong cross-functional collaboration skills; ability to lead initiatives that span multiple departments with support from Sports and Licensing Leadership.
Recognized as a team champion and sales advocate who elevates those around them.

Nice To Haves

Greater than 2 years of experience supporting YETI sales channels or equivalent sports/lifestyle brands.
Experience working with complex accounts, licensing partners, or sport-specific customers.

Responsibilities

Serve as a primary inside sales contact for sports and licensed customers, including Golf Courses, ensuring a high-touch, professional experience.
Support Sales Representatives by managing day-to-day account needs and operational execution.
Communicate the YETI brand story in a way that resonates with sports-focused partners and reinforces long-term relationships.
Respond to inbound calls and emails from sports and licensing customers, ensuring timely coverage and resolution.
Act as a trusted advisor to Sales Representatives and customers on product availability, assortments, purchase order placement and execution, order status, backorders, fulfillment timing, account balances, credit status, product questions, and warranty-related concerns.
Proactively communicate backorders and recommend alternate product solutions that align with customer needs and sport-specific use cases.
Build and maintain strong relationships with customers across multiple sports and licensing channels.
Review and manage weekly blocks to revenue, partnering with Sales Representatives and internal teams to ensure execution against Sports & Licensing sales goals.
Monitor case queues, identify bottlenecks, and coordinate support to maintain service-level expectations.
Own credit block reporting and provide weekly insights, trends, and escalations to leadership.
Manage phone time allocation and help adjust operational coverage as business needs shift.
Maintain ownership of complex customer accounts, including those requiring EDI or specialized operational workflows.
Act as a backup for the Sales Reps during escalations or absences.
Serve as a subject matter expert for cross-functional initiatives, including product launches and sports-specific programs.
Analyze lead pipelines and identify opportunities to improve pipeline management and execution with support from Sports and Licensing leadership.
Provide day-to-day support and mentorship to peers, contributing to a collaborative and high-performing team.
Champion best practices, professionalism, and a customer-first mindset across the Sports & Licensing Sales team.