Inside Sales Representative I Sales - Inside Sales

Builders FirstSource•West Jordan, UT

5d•Hybrid

About The Position

Sales Support Representative West Jordan, Utah Support our outside sales team and assist customers with their building material needs. This role is fast paced, hands on and perfect for someone who enjoys both customer interaction and staying organized. PURPOSE Under direct supervision, provides sales and customer service activities primarily related to install deck department and customers.

Requirements

High school diploma or General Education Degree (GED)
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program

Responsibilities

Provides customer service primarily to install deck customers, via telephone or email, including assisting with customer inquiries on scheduling, product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Provides material estimates and quotes for install deck packages.
Enters orders into system and schedules installation of deck packages with installers and customers.
Submits labor payments and bills customers for completed install work.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.