Inside Sales Representative I Sales - Inside Sales

Builders FirstSource•West Jordan, UT

5d•Onsite

About The Position

Builders FirstSource is seeking an Inside Sales Representative I to join their team. This role supports the outside sales team and assists customers with their building material needs. It is a fast-paced, hands-on position perfect for someone who enjoys customer interaction and organization. The primary focus is on providing sales and customer service activities related to the install deck department and its customers.

Requirements

High school diploma or General Education Degree (GED)
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program

Responsibilities

Provides customer service primarily to install deck customers, via telephone or email, including assisting with customer inquiries on scheduling, product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Provides material estimates and quotes for install deck packages.
Enters orders into system and schedules installation of deck packages with installers and customers.
Submit labor payments and bill customers for completed install work.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.