Inside Sales Representative, Enterprise

American Express Global Business Travel•Chicago, IL

21h

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. OVERVIEW Amex GBT's enterprise accounts represent significant growth opportunities requiring strategic engagement with complex organizations and sophisticated buying committees. This role serves as the front line of Amex GBT's enterprise growth engine, owning top-of-funnel development for a defined book of large corporate accounts. You'll combine focused outbound execution with eye for business to build significant relationships with senior stakeholders—not just setting meetings, but opening doors to long-term, high-value partnerships. This is a strategic, phone-first role designed for someone who wants to develop their enterprise sales career with real coaching, real tools, and genuine accountability.

Requirements

Enterprise Prospecting Experience – Consistent track record prospecting into mid-market or enterprise accounts with understanding that larger organizations require strategic, differentiated approaches
Confident Phone Skills – Ability to open conversations, hold attention, and develop value quickly with senior-level partners including directors, VPs, travel managers, and procurement leaders
Natural Curiosity & Research Discipline – Genuine aim to understand prospect businesses and organizational dynamics, not just checking boxes on activity metrics
Strong Eye For Business – Credibility to engage significantly with C-suite and senior buyer conversations about their business challenges and priorities
Multi-Channel Comfort with Phone Mastery – Comfortable executing across multiple channels but understand that enterprise relationships start and are built on the phone
Problem-Solving Resilience – Ability to navigate complex accounts and ambiguous situations without discouragement, finding creative paths forward
Self-Directed Accountability – Take ownership of territory management and results with minimal supervision, handling your own pipeline with rigor
Coachable Growth Mindset – Actively seek feedback, embrace continuous improvement, and demonstrate commitment to developing your enterprise sales craft
Critical Thinking – Ability to develop thoughtful account strategies and provide AEs with rich, actionable intelligence that elevates their effectiveness
High-Performance Environment – Thrive in settings with high standards, genuine support, and challenging work; not suited for roles focused solely on activity metrics

Responsibilities

Own Named Enterprise Account Development – Research and strategically engage a defined book of large corporate accounts, identifying key partners and building multi-threaded outreach strategies that lead to qualified meetings
Complete Phone-First Prospecting – Leverage industry-leading tools like TitanX to drive quality conversations through a phone-dominant approach, supported by personalized multi-channel cadences across email and social
Drive Conversation-Driven Engagement – Approach every call with genuine curiosity to understand prospect business challenges and priorities before positioning Amex GBT's value proposition
Gather Strategic Intelligence – Gain actionable insights from every engagement—account priorities, competitive landscape, buying timelines, and pain points—that inform broader sales strategy
Build Quality Pipeline – Focus on outcomes over activity, measured by qualified meeting quality, funnel conversion rates, and the strategic value of intelligence delivered to the sales team
Partner Closely with Account Executives – Align on account strategy, share intelligence, and ensure seamless handoffs that set opportunities up for success
Demonstrate Continuous Improvement – Steadily enhance call quality, conversion rates, and critical thinking while contributing positively to team culture
Leverage Sales Technology & Support – Use best-in-class sales engagement platforms, intent data tools, and direct access to account intelligence, marketing support, and leadership guidance
Handle Territory with Discipline – Self-direct your named account book with accountability, ensuring no account sits untouched and all territories are actively progressed
Contribute to Team Success – Raise the performance bar while supporting colleagues, actively seeking feedback to sharpen your craft every day

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

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