Inside Sales Representative - Call Center

Turner Pest Control • Jacksonville, FL

1d • Onsite

About The Position

Turner Pest Control is seeking an Inside Sales Representative with a background in inside sales/sales support or account-based customer management. This role involves connecting with a large volume of inbound customers and conducting outbound calls to build a pipeline. The primary focus is to consult with customers on their pest control needs, identify sales opportunities, and close and retain business. Turner Pest Control offers a stable career opportunity with a growing company that provides doors for professional development and advancement.

Requirements

• 2-3 years in a customer-facing role within the sales or service industry.
• Comfort with learning and using new technology & software/apps.
• A self-motivated and competitive mindset with a desire to win.
• Experience with and examples of problem-solving in a work environment.
• The ability to thrive in a fast-paced environment.
• The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused (i.e. understanding customers' needs, handling objections, and closing business).
• The ability to learn and retain complex pest control industry knowledge (i.e. general pest information, treatment methods, service protocols, etc.) through company provided online, field, and classroom training.
• A high school diploma.
• Legal eligibility to work in the U.S.

Nice To Haves

• Bilingual ability in English & Spanish.
• PestPac experience.
• Associate or higher degree.

Responsibilities

• Respond to high-volume inbound customer inquiries.
• Become an expert in Turner Pest Control products, services, programs, and pricing.
• Manage all aspects of the inbound business-to-consumer journey, including handling inbound leads via phone, website submissions, and 3rd party lead generation software.
• Conduct consultative needs assessments.
• Document customer data in the web-based CRM.
• Provide estimates for services.
• Deliver electronic proposals.
• Collect payment information.
• Conduct outbound sales activities and develop your pipeline.
• Schedule services.
• Provide notification of service.
• Ensure adequate follow-up on open leads.
• Provide outstanding customer service.

Benefits

• Health and Well-being: Blue Cross Blue Shield medical PPO options, Delta Dental and Vision, Prescription drug program, Flexible Spending Accounts (FSA) for medical and childcare expenses, Health Savings Plans (HSA) available with qualified plans.
• Financial Security: Competitive hourly compensation, 401(k) Savings Plan, Life insurance and short-term disability 100% company paid (with options to buy up), Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options.
• Work/Life Balance: Stable, year-round employment with opportunities for growth, Paid training, Paid time off and eight paid holidays, Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED