Inside Sales Representative - Aftermarket

NSK•Ann Arbor, MI

11d•Hybrid

About The Position

The Inside Sales Representative - Aftermarket is a hybrid role responsible for managing a set of customer accounts. This includes handling quotes, order maintenance, expediting, and forecasting. The role requires a strong customer focus, collaboration across departments, and the ability to work independently with minimal supervision.

Requirements

Minimum of a High School Diploma or Equivalent
2 to 4 years of position-related experience

Nice To Haves

Preferred formal education is a Technical Diploma or Associate's Degree
4 to 6 years of position-related experience

Responsibilities

Receives and manages incoming customer phone calls from assigned customers as well as overflow calls for other inside sales representative's customers; responds to e-mails and phone calls from customers in a timely manner.
Enters orders, prepares and sends sales quotes, monitors status of existing orders, expedites shipments and addresses any customer service or product issues.
Locates appropriate products either in the U.S., globally, or utilizes purchased products with modifications; collaborate with BCD, domestic plants, procurement, and/or NSK Affiliates in other countries as necessary.
Demonstrates basic technical knowledge of bearing and linear products as well as NSK tools, bearing heaters and other purchased products. Ability to interpret NSK nomenclature by using appropriate resources. Interchange bearing and linear products from competitor's part numbers. Offer product substitutions when appropriate. Knowledge of product modification options and when to offer. Work with engineering as needed to find the right product solutions.
Receives and processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
Actively monitors and addresses lack of supply issues on open orders, including weekly monitoring of stock allocations and daily examination of shipping reservations.