Inside Sales Rep

Sappi • Portland, ME

1d

About The Position

Inside Sales Associates oversee the order management process for assigned customer accounts, from initial customer interest through final delivery. They work with internal operations to support accurate order entry, product availability, and on-time delivery, addressing changes and issues while minimizing negative impacts to customers. They operate as an extension of the Outside Sales team to maximize product sales, provide customer service, and optimize order profitability.

Requirements

• 0–2, 2–5, or 5–7 years of previous sales or other relevant customer-facing experience, depending on the position.
• Comfort using SAP, Microsoft Office, Outlook, Salesforce, SharePoint, eBusiness tools, and other systems necessary for the role.
• Attention to detail.
• Strong communication skills.
• Follow policies, procedures, and practices governing Inside Sales operations.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Build customer relationships, provide information, respond promptly to requests, and efficiently resolve problems to ensure a quality customer experience.
• Enter or review customer and order information; verify product, quantity, and delivery-date availability through inventory or production scheduling; manage pricing, upcharges, pocket margin, and waiver approvals; and follow order-fulfillment policies.
• Work with customers on stock holds, non-confirmed orders, order changes, cancellations, and production or transportation delays.
• Collaborate with Supply Chain and use knowledge of production planning, freight costs, and logistics to support on-time delivery; address delays and other issues, expedite transportation when needed, escalate requests to the Mill, and work with Finance to resolve invoicing issues.
• Partner with Outside Sales to support customer satisfaction and business growth, communicate Sappi information and initiatives, manage and follow up on quotes, offer alternatives to retain sales, assist with special programs, and gather market intelligence.
• Maintain current knowledge of Sappi and the industry, and participate in training and improvement projects that enhance individual, team, and company capabilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed