Inside Sales Rep - Auto Glass Replacement/Accessories

Salaried/Skilled Trades NSG Group • Birmingham, AL

6d • Onsite

About The Position

Pilkington North America, a subsidiary of the Nippon Sheet Glass (NSG) group, is a leading manufacturer and distributor of automotive and flat glass. We are seeking an Inside Sales Representative for a high-volume outbound calling role. This is a career opportunity with a company that invests in training and development for internal growth and promotions. This role focuses on closing sales and achieving goals through lead follow-up, outbound calls, and emails, without a commission structure.

Requirements

• Team-oriented with excellent communication and customer service skills
• Builds strong relationships with peers and cross functional teams to enable higher performance
• Ability to work independently and highly efficient at multi-tasking
• Strong phone presence and experience with high call volumes
• Critical thinking and problem-solving ability
• Excellent organizational skills and detail-oriented
• Professional and friendly demeanor
• Entrepreneurial skills and style
• High school diploma or GED
• A minimum of (1) years previous inside sales and/or customer service experience

Nice To Haves

• Associate/Bachelor degree in progress
• SAP working knowledge
• Experience working with Hubspot or similar CRM
• Previous aftermarket glass customer service experience preferred
• Previous multi-line phone experience
• Bilingual Spanish/English a plus but not required

Responsibilities

• Close sales and achieve monthly/quarterly goals
• Find and qualify new business opportunities through lead follow-up, outbound calls and emails.
• Conduct sales calls and initiate customer contact to execute the service center sales action plan.
• Qualify, follow-up, and track sales leads.
• Research accounts, identify key players, and generate interest.
• Understand prospective customer needs and requirements to ensure a great customer experience.
• Collaborate with national and local account teams to develop and track promotional programs.
• Work with the accessory team to develop local accessory and flat glass promotions.
• Develop and maintain positive customer relations as well as a local work environment.
• Demonstrate and support a continuous improvement and growth mindset.
• Assist in the maintenance of customer accounts, account setup, and development of customer profiles.
• Complete reports as needed and requested by management.
• Collaborate with the credit department in the timely collection of receivables, reconciliation of customer statements, CDA’s, deductions, etc.
• Comply with all J SOX requirements.
• Adhere to NSG/Pilkington Standards of Business Conduct and its Values and Principles.

Benefits

• Home every evening!
• Medical, Dental, Vision – first of the month following two full months of employment
• 401(k) retirement savings contribution plan 90 days after hire date
• Employee Assistance Plan at no additional cost
• Educational Assistance
• Prescription Safety Glasses Program
• Company Paid Holidays – 11 paid company holidays - 7 major and 4 floating
• Paid Vacation
• Annual Increases
• Life Insurance at no additional cost

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED