Inside Sales Rep - Auto Glass Replacement/Accessories

Salaried/Skilled Trades NSG Group • Pittsburgh, PA

6d • Onsite

About The Position

Pilkington North America, a part of the Nippon Sheet Glass (NSG) group, is a leading manufacturer and distributor of automotive and flat glass. We are seeking an Inside Sales Representative to join our team. This is a high-volume outbound sales role with no commission. We offer career growth opportunities and comprehensive training. The ideal candidate will be responsible for closing sales, achieving goals, and developing new business opportunities through outbound calls and emails. This role requires strong communication, customer service, and organizational skills, as well as the ability to work independently and manage multiple tasks effectively. A minimum of one year of inside sales or customer service experience is required.

Requirements

• Team-oriented with excellent communication and customer service skills
• Builds strong relationships with peers and cross functional teams to enable higher performance
• Ability to work independently and highly efficient at multi-tasking
• Strong phone presence and experience with high call volumes
• Critical thinking and problem-solving ability
• Excellent organizational skills and detail-oriented
• Professional and friendly demeanor
• Entrepreneurial skills and style
• High school diploma or GED
• A minimum of (1) years previous inside sales and/or customer service experience

Nice To Haves

• Associate/Bachelor degree in progress
• SAP working knowledge
• Experience working with Hubspot or similar CRM
• Previous aftermarket glass customer service experience preferred
• Previous multi-line phone experience
• Bilingual Spanish/English a plus but not required

Responsibilities

• Close sales and achieve monthly/quarterly goals
• Find and qualify new business opportunities through lead follow-up, outbound calls and emails.
• Conducts sales calls and initiates customer contact in order to execute service center sales action plan.
• Qualifying, following-up and tracking sales leads
• Research accounts, identify key players and generate interest
• Understand a prospective customer’s needs and requirements to ensure a great customer experience.
• Collaborate with national and local account teams to develop and track promotional programs.
• Works with the accessory team to develop local accessory and flat glass promotions.
• Develops and maintains positive customer relations as well as local work environment at all times.
• Demonstrate and support a continuous improvement and growth mindset.
• Assists in maintenance of customer accounts, account set up, and development of customer profiles.
• Completes reports as needed and requested by management
• Collaborates with credit department in the timely collection of receivables, reconciliation of customer statements, CDA’s, deductions, etc.
• Complies with all J SOX requirements.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles

Benefits

• Home every evening!
• Medical, Dental, Vision – first of the month following two full months of employment
• 401(k) retirement savings contribution plan 90 days after hire date
• Employee Assistance Plan at no additional cost
• Prescription Safety Glasses Program
• Company Paid Holidays – 11 paid company holidays - 7 major and 4 floating
• Paid Vacation
• Annual Increases
• Life Insurance at no additional cost

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED