Inside Sales Rep - Customer Follow-Up Specialist
About The Position
Prestige Tree Experts is hiring a full-time, in-office Inside Sales Rep - Customer Follow-Up Specialist in Jessup, Maryland. The role pays $20–$24 per hour based on experience, with uncapped performance incentives and overtime opportunities. The position follows a consistent Monday through Friday schedule. The specialist reviews open proposals and reconnects with customers who have requested services but have not yet proceeded. They answer questions, address concerns, help customers make informed decisions, coordinate with Sales Arborists on technical details, assist with approvals and next steps, and contact past clients about additional tree care needs. They also maintain detailed CRM records and collaborate with the sales and office teams to support a seamless customer experience, revenue growth, and lasting customer relationships. Prestige Tree Experts describes its culture as customer-obsessed, fun-loving, growth-minded, results-driven, and transparent. The company values independent ownership, employee input, and feedback. Applicants must be able to pass a background check.
Requirements
- Sales experience with demonstrated success in follow-up, appointment setting, or closing.
- Excellent phone communication skills.
- Strong professional written communication skills.
- Confidence discussing customer concerns and respectfully asking for the sale.
- Strong organizational skills.
- Experience working within a CRM system.
- Persistence, initiative, and accountability for results.
- A collaborative, team-oriented mindset.
- Willingness to learn Prestige Tree Experts' services and become an expert in them.
- Ability to pass a background check.
Nice To Haves
- Home-service or tree-care industry experience.
Responsibilities
- Review open proposals and identify customers to follow up with.
- Engage customers in conversations, answer questions, address concerns, and guide them toward purchasing decisions.
- Coordinate with Sales Arborists regarding technical details.
- Assist customers with approvals and next steps.
- Contact past clients to identify additional tree care opportunities.
- Maintain detailed CRM records of customer interactions and opportunities.
- Collaborate with sales and office teams to support the customer experience and revenue growth.
Benefits
- Health insurance
- Paid time off
- 401(k) with a 3% match
- Company-provided computer and phone (Apple products)
- Uncapped performance incentives
- Overtime opportunities
- Real growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
