Inside Sales, Renewal Specialist

Novaspect Inc • Des Moines, IA

13h • Remote

About The Position

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Systems Inside Sales with MRO and renewal focus to join our team. The Inside Sales team is responsible for hardware, software, subscription and simple project proposals for new and existing control system expansions and migrations. This person will also provide system design services and product selection to meet the scope requirements as defined in Requests for Quotation (RFQ) and support documents.

Requirements

• Bachelor's degree preferred. Associate’s degree or high school diploma with equivalent work experience required
• Previous experience in industrial automation, controls, or MRO environments (DCS, PLCs, OEM parts, service agreements) developing industrial quotations and job estimates preferred
• Excellent presentation, verbal, and written skills and experience
• Experience with CRM software (e.g., Salesforce) and other sales productivity tools is a plus
• Strong self-motivated organization, planning, and implementation skills
• Capacity to actively participate in a dynamic, technical, and customer-oriented team culture
• Ability to follow, document, and improve processes in a changing environment
• Quickly embraces, learns, and applies new technology and/or procedures
• Interest in recurring revenue models, renewals, or customer success career paths Preferred

Responsibilities

• Provide technical guidance to the sales team and customers throughout the sales process. Understand customer requirements and recommend appropriate solutions
• Develop a basic understanding of our products or services, including their technical specifications, features, and benefits
• Create quotes, proposals, and/or technical documentation for customers. Ensure quote is accurate with customer request
• Engage with customers via phone, email, and online meetings to address their technical inquiries, and offer pre-sales and post-sales product support. Build strong relationships with customers to foster long-term partnerships
• Manage subscription renewals for control systems (DCS, PLC, software, lifecycle services), ensuring accurate contract data, entitlements, and on-time execution
• Proactively support customers through the renewal cycle, validating installed base, usage, and service needs to reinforce a customer-success experience with or without an assigned CSM
• Document and refine renewal workflows with the broader team as subscription offerings expand, capturing processes and gaps to support scalable, repeatable execution
• Work closely with internal teams, including other business unit inside sales groups, outside sales, inventory planning, and customer support, to coordinate activities and ensure a seamless customer experience. Provide feedback to principal vendors based on customer requirements
• Stay updated on product enhancements, Supplier updates, and new releases. Ensure that sales team members are equipped with the latest information.

Benefits

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Plan (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees