Inside Sales Product Specialist

Industrial Magnetics•Boyne City, MI

13d

About The Position

The Inside Sales Product Specialist will be responsible for maintaining customer satisfaction by analyzing customer requirements to provide engineered solutions to meet their needs in a timely fashion. The right individual will have a strong ability to create solutions, develop strategic goals, have a strong sense of ownership, and find ways to accomplish the required goals.

Requirements

Strong ability to create solutions
Develop strategic goals
Strong sense of ownership
Find ways to accomplish the required goals
Technical expertise on product performance and design to assess application feasibility
Ability to price custom engineered products to meet market demands and IMI business goals
Ability to provide quality information to process customer requests and orders to ensure customer satisfaction
Ability to work toward continuous improvement of products and processes

Responsibilities

Instill confidence with customers that IMI can meet their custom engineered solution needs in a professional and timely manner
Address incoming calls from customers and Regional Managers on inquiries, orders, and applications for assigned Product Group
Submit informative and thorough proposal to customer
Support customer follow-up plan with Regional Managers on open quotations
Develop and grow relationships with specified key and target customers
Obtain application specifications, from customer or Regional Managers and provide engineered solutions
Make product selection for standard product applications
Develop technical expertise on product performance and design to assess application feasibility
Utilize resources of the group to define/develop method for special customer application needs
Evaluate returns and rework and work with group to prevent reoccurrence
Prepare expected base cost for standard product assemblies
Research cost history and prepare estimate for special product assemblies
Consistently complete forms with required information and follow appropriate processes
Work with Regional Managers to ensure appropriate open quote status is assigned to proposals
Review all incoming orders for agreement with proposal content, terms, and conditions
Work with Regional Managers and customer to resolve any order or specification discrepancies
Interact with group throughout order processing to ensure customer requirements are being met and communicated
Actively communicate and work with group on opportunities for sales/marketing presentation of products, product improvements, cost reductions.