Inside Sales- Power Team Associate

Great Northern Equipment•Rogers, MN

32d•Onsite

About The Position

Great Northern Equipment Distributing, Inc. is seeking a dynamic and goal-oriented Inside Sales Associate to lead client accounts focused on outbound and inbound sales operations within their assigned territory. The ideal candidate has a strong background in sales strategy, client management, and performance optimization. You will act as a trusted advisor to our clients, ensuring campaign success, revenue growth, and client satisfaction. This individual will be well versed in B2B sales, power equipment, engines, agricultural seat fitments and accessories. We provide an industry leading benefits package to cover healthcare, retirement, and wellness programs to help you be your best self financially and physically. On top of that, we have competitive pay, paid time off, holiday pay, referral bonus, employee discounts & other perks, Employee Assistance Program, 401K with employer match, and excellent work/life balance with opportunity for internal growth and employee advancement.

Requirements

High school diploma or equivalent.
Minimum of 1 year of experience in retail, rental, distribution, customer service, sales, or a technical role.
Excellent interpersonal skills with the ability to understand customer needs while aligning with company objectives.
Strong organizational, problem-solving, and analytical abilities.
Demonstrated mechanical aptitude and interest in hands-on equipment or tools.
Proven decision-making skills and sound judgment under pressure.
Team-oriented with the ability to build rapport and earn the respect of colleagues.
Proficient in Microsoft Excel and Word.
Effective verbal and written communication skills across various levels of the organization.
Ability to see a job through to completion and passion to believe in the quality you provide.
Knowledge of and willingness to follow company policies.
Honesty, dependability and unconditional ethics. Treats people with respect; works with integrity and ethically; upholds organizational values.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Willingness to assist others.
Take initiative to locate missing information or find possible solutions to an issue.
Conduct themselves in a professional manner.
Ability to communicate effectively, both orally and in writing, with a wide variety of internal and external customers/vendors.
Adapts to changes in work environment; changes approach or method to best fit the situation; able to deal with frequent change.
Ability to effectively manage timetables, time requirements and deadlines.
Ability to analyze data and communicate the results.
Ability to maintain confidentiality.

Nice To Haves

Knowledge of or experience with small engines, power equipment, contractors and construction equipment.
Previous experience in phone-based sales or customer support roles.
Experience using CRM systems.
Familiarity with B2B Sales.

Responsibilities

Serves as the primary point of contact for assigned clients, ensuring their success within the designated territory.
Builds and maintains strong client relationships by understanding their goals, products, and market dynamics.
Monitors daily and monthly performance metrics to meet or exceed sales targets.
Manages client escalations promptly and professionally to ensure high levels of satisfaction.
Delivers professional, courteous, reliable, and responsive customer service at all times.
Drives top-line sales growth in the assigned region by prospecting new customers and supporting existing ones.
Addresses customer complaints and resolves issues efficiently and effectively.
Meets or exceeds outbound calling goals based on assigned calling segments.
Provides technical support to clients as needed.
Maintains accurate and up-to-date client orders, records and necessary data in ERP.
Collaborates with other departments to collect and update customer information for account setup and maintenance.
Keeps supervisor informed of significant developments, potential issues, and relevant information for effective management.
Performs related work as apparent or assigned.
Attends training as determined from GNE.
Provide customer feedback to marketing and other members of the sales staff.
Support sales department at on-site customer events.