Inside Sales Manager - Tupelo, MS

Waste Management, Inc. (WM)•Tupelo, MS

15h•Onsite

About The Position

The Inside Sales Manager will manage our inside retention team. The position will be based in Tupelo, MS and will be a full-time office job. Prior management and/or supervisory experience will be preferred. Candidates should be local to the Tupelo area and ready to come into the office every day (100%). The office location for this position is: 499 South Gloster, Ste B2 – Tupelo, MS 38801 and all candidates should be able to commute to this location. Manages the activities of the inside retention team and several supervisors and provides an accomplished level of expertise in the sale of WM services, with inside sales tactics and strategies, to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs and provides guidance and direction to Inside Sales Team members.

Requirements

Bachelor’s degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).
Internal requirements include 3-years proven success in a Level 4-6 sales position.
This is a management position.
Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements.
This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
General Competencies Include: Build Relationships, Communicate With Impact, Demonstrate Adaptability, Demonstrate Integrity and Courage, Demonstrate Professionalism, Demonstrate Leadership/Coaching, Initiate Action, Produce Results, Think Strategically, Focus On Customers, Gain Commitment, Influence and Negotiate, Leverage Diversity, Manage Work/Time, Plan and Organize, Use Ethical Practices
REAL ID or an acceptable alternative may be required for travel by air or access to federal property.

Nice To Haves

Prior management and/or supervisory experience will be preferred.
Candidates should be local to the Tupelo area.

Responsibilities

Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Area Sales Leadership Team to help resolve unique customer issues.
Supervises activities of the Inside Sales Department. Ensures team members meet or exceed goals for retaining existing business, generate new business, opportunity generation and account management.
Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
Develops and executes ongoing coaching and training to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
Assists in the communication and maintenance of the Area pricing and service strategies through collaboration with Area departments.
Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
Works with the Area Sales Leadership Team to develop and implement strategies to up sell and cross sell to customers via outbound calls.
Communicates goals to Inside Sales Representatives. Arrange for proper training, if necessary so Inside Sales Representatives may successfully meet expectations.