Inside Sales Manager
About The Position
3 Men Movers is looking for a hands-on Inside Sales Manager who enjoys developing people, driving sales, and delivering a great customer experience. You’ll lead the team’s daily performance, coaching, scheduling, and accountability, with support from the Sales Director. This is a working management role: you’ll stay involved in sales, help handle customer escalations, and model the follow-through you expect from your team. Hospitality backgrounds are welcome! If you’ve led a hotel, restaurant, or guest service team, we value your ability to develop people, drive sales, and keep things running smoothly during busy periods.
Requirements
- Prior leadership, supervisory, or management experience.
- A strong sales record and the ability to coach others toward better results.
- An interest in developing people while holding them accountable.
- Confidence giving direct feedback and handling difficult conversations professionally.
- Strong communication, organization, and follow-through.
- The ability to stay composed during customer escalations and busy periods.
- Comfort working in a phone-based sales environment and learning new systems.
- Experience with CRM systems
Nice To Haves
- Hospitality backgrounds are welcome! If you’ve led a hotel, restaurant, or guest service team, we value your ability to develop people, drive sales, and keep things running smoothly during busy periods.
- GoHighLevel or Oracle NetSuite experience is a plus.
Responsibilities
- Lead the Inside Sales team’s daily activities and hold team members accountable for sales performance, attendance, productivity, lead follow-up, and customer experience.
- Conduct one-on-one meetings and provide clear, specific, actionable coaching.
- Review calls, messages, and sales activity to identify strengths and development opportunities.
- Address performance concerns promptly and document coaching conversations and next steps.
- Create and maintain the team’s schedule based on business needs.
- Monitor staffing coverage, inbound activity, response times, and service levels, adjusting as needed.
- Serve as the first point of contact for agent questions, customer escalations, and process clarification.
- Identify operational issues early and coordinate solutions. Bring issues requiring director involvement forward with a clear summary and recommended next step.
- Maintain strong personal sales performance and provide phone and lead coverage when needed.
- Track conversion, lead handling, and other team performance measures, using the results to guide coaching and improvements.
- Help prepare for and lead weekly Sales Team Meetings.
- Assist with commission inputs, reporting, and other department responsibilities.
- Keep leadership informed through accurate documentation, timely updates, and constructive feedback.
Benefits
- Two weeks of PTO in your first year
- paid holidays
- Medical, dental, and vision insurance
- 401(k) with company match
- Five work-from-home days per year
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
