Inside Sales Manager

3 Day Blinds (Sales)•Irvine, CA

5h•$120,000 - $130,000•Remote

About The Position

The Inside Sales Manager is responsible for leading and developing a high-performing call center team focused on driving sales growth and delivering exceptional customer experiences. This role oversees daily call center operations, continuously monitors and improves key performance indicators (KPIs), and ensures strong pipeline management and follow-up through Salesforce. The Inside Sales Manager plays a critical role in coaching sales agents, optimizing processes, and supporting overall revenue objectives.

Requirements

5+ years of experience in inside sales, call center leadership, or a similar sales management role.
Proven success managing sales teams and improving KPIs.
Strong proficiency with Salesforce or similar CRM.
Excellent communication, coaching, and problem-solving skills.
Ability to analyze data and translate insights into strategies.
High level of organization and attention to detail.

Nice To Haves

Experience in home services, retail sales, or related industries.
Background in scaling sales processes and teams.
Knowledge of call center technology, dialers, or workforce tools.

Responsibilities

Lead, motivate, and manage a team of inside sales agents within a remote call center environment.
Provide ongoing coaching, performance feedback, and skill development to ensure team success.
Foster a positive, high-engagement culture focused on accountability, collaboration, and achievement.
Manage scheduling, staffing needs, and workload distribution to meet service level expectations.
Oversee daily call center activities to ensure productivity, quality, and service standards are met.
Implement best practices for call handling, customer engagement, and sales conversion.
Identify operational challenges and drive continuous improvement initiatives.
Ensure compliance with company policies, procedures, and customer interaction guidelines.
Monitor, analyze, and improve KPIs such as conversion rate, call volume, talk time, follow-up activity, close rate, and revenue targets.
Develop and implement strategies to enhance both individual and team performance.
Prepare and present regular performance reports to leadership.
Use Salesforce to track pipeline activity, team follow-up, engagement, lead progression, and forecast accuracy.
Ensure sales agents maintain accurate records in Salesforce.
Identify gaps or opportunities within the pipeline to strategize next steps and drive growth.
Train team members on effective Salesforce usage and best practices.
Partner with Marketing, Customer Success, Operations, and Field Leadership to support alignment and customer experience.
Communicate goals, updates, and expectations clearly to the team.
Provide feedback on market trends, customer insights, and process improvement opportunities.