Inside Sales Manager
About The Position
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team! The Inside Sales Manager (“ISM”) is a critical member of the IQVIA team. The ISM will be accountable for all aspects of program operations, including direct management and coaching of team members. ISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals, while fostering a culture that strives for operational and compliance excellence.
Requirements
- College Degree required
- Minimum 2 to 5 years inside sales experience, B2B territory management/account management experience required
- Experience in supervising/leadership role in related field required
- Proven ability to consistently meet/exceed defined territory sales goals
- Experience with Microsoft Suite
- Advance listening, problem-solving and decision-making skills
- Excellent verbal and written communication skills
Nice To Haves
- Experience with Sales Force Preferred
- Experience developing and maintaining customer relationships
- Inside pharmaceutical sales experience preferred
Responsibilities
- Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded.
- Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary.
- Coaches team members for success and supports individual development of direct reports.
- Monitors inbound/outbound sales calls to ensure script adherence, call integrity, adverse event compliance, HIPAA compliance and proper phone technique.
- Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding.
- Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures.
- Strategizes and collaborates internally to foster a culture and service of continuous quality improvement, offering creative solutions to client.
- Handles escalated calls from customers, as needed.
- Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up, when needed.
- Develops productivity improvement programs to increase customer reach and other productivity metrics.
- Reviews and analyzes sales and operational records and reports, possible report development and maintenance when necessary.
- Works in concert with both Human Resources department to enforce company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
