Inside Sales Manager

Sager Electronics•Santa Ana, CA

1d•$130,000 - $150,000

About The Position

The Inside Sales Manager leads the Santa Ana, California Service Center, managing and developing personnel while driving sales growth, operational performance, profitability, and exceptional customer service. The role oversees staffing and employee development, sales and service metrics, budgets and cost controls, customer orders, Service Center assets, and relationships with customers, suppliers, manufacturers, and internal stakeholders. The manager also makes routine credit decisions in partnership with the Credit Department and analyzes operational and financial data to identify trends and opportunities. The position requires a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee. Sager Electronics is an Equal Opportunity Employer and supports protected veterans and individuals with disabilities through its affirmative action program.

Requirements

Bachelor’s degree in business, management, accounting, or a related field; an equivalent combination of education and relevant experience may be considered.
10–15 years of professional experience in the electronic and electrical distribution industry.
At least 1 year of leadership or supervisory experience managing teams and business operations.
Proven success managing customer relationships, sales operations, and employee development.
Experience with electronic components distribution.
Knowledge of ERP systems and distribution operations.
Familiarity with CRM and business reporting tools.
Strong understanding of distribution industry operations and best practices; organizational leadership, budgeting, and business management; financial analysis, reporting, and personnel management; and customer service excellence and sales process optimization.
Ability to lead, coach, and motivate high-performing teams; analyze business metrics and make operational decisions; manage competing priorities in a fast-paced environment; communicate effectively with employees, customers, vendors, and executives; resolve conflict professionally and build working relationships; and use Microsoft Office and other business systems to drive productivity.
Must be a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee.

Responsibilities

Recruit, train, coach, and develop Service Center personnel; ensure appropriate staffing and employee development plans.
Make or approve employment decisions, including hiring, performance evaluations, promotions, compensation recommendations, transfers, and terminations.
Foster a positive, collaborative, accountable team culture; lead team-building initiatives and maintain employee engagement and morale.
Promote and enforce company policies, procedures, and best practices.
Drive sales growth, profitability, and customer satisfaction within the assigned territory.
Monitor sales performance and service metrics, taking corrective action when needed.
Train employees in order management processes and how transactions affect profitability.
Review and approve sales-related documentation and transactions.
Partner with Regional Sales Managers to balance customer service and sales objectives.
Develop and manage annual budgets while maintaining cost controls.
Coordinate Service Center activities with other departments.
Ensure customer orders are processed accurately, profitably, and on time.
Monitor quality and service-level performance and initiate improvements when needed.
Manage Service Center assets, including inventory and receivables.
Resolve complex customer issues and escalate concerns when appropriate.
Build relationships with manufacturers, suppliers, and sales representatives.
Ensure employees understand vendor programs, policies, and market strategies.
Encourage effective communication across departments and leadership teams.
Make routine credit decisions in partnership with the Credit Department.
Analyze operational and financial data to identify trends and opportunities.
Maintain accountability for Service Center profitability and performance.