Inside Sales Manager

FERGUSON•San Diego, CA

6d•$7,125 - $11,392•Onsite

About The Position

The Inside Sales Manager is responsible for managing a team of Sales Support Representatives (10 or more) with a focus on policy and strategy implementation in order to execute on sales goals, profitability. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across a variety of industries. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Requirements

Experience in sales support, inside sales, or customer service
Strong knowledge of order management, pricing strategies, and sales operations
Experience managing a team in a fast-paced customer-facing environment.
Strong communication, leadership and negotiation skills

Responsibilities

Support and enforce Sales Center expectations and goals, by driving and evaluating associate/team performance including adherence to key performance and quality indicators
Set, communicate and execute tactical direction to accomplish department goals and meet call and sales goals and deadlines
Fulfills a strategic plan and executes initiatives focused on growing sales, increasing profitability, and acquiring new customers
Perform routine call monitoring and associate coaching to address opportunities for improvement and share best practices that support delivery of world-class customer service
Monitor and distribute workload, drive productivity, and ensure effective work/life balance of team members
Deploy a set of sales processes, including the use of CRM systems, to create an efficient and effective sales process that maximizes sales, win rates and profit margins
Facilitate strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for our customers.
Work cross-functionally and collaborate with internal teams such as Sales, Marketing, Support, Product and Leadership
Monitor metrics for accuracy of tracking and outcomes related to account development and customer activity
Ensure appropriate staffing of associates to meet customer needs
Foster a high-performance, customer-first culture within the sales support team.
Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
Develop and implement process improvements to streamline order entry, pricing, and customer communications.
Act as the primary point of contact for resolving customer inquiries, escalations, and complex order issues.