Inside Sales Manager (Virtual) – Residential Roofing

Allied Roofing Partners • Remote, NJ

17d • $150,000 - $200,000 • Remote

About The Position

Heritage Builders is a technology-driven residential roofing company serving homeowners throughout the Northeast. As part of a growing national roofing platform, we combine the agility of a local brand with the resources, stability, and growth opportunities of a larger organization. Our sales model is fully remote. We leverage aerial measurement technology, digital estimating tools, and virtual consultations so homeowners can get a quote and buy a new roof without an in-home sales visit.

Requirements

• 3+ years leading and coaching a remote inside sales team (phone or zoom-based), ideally 10-15+ reps
• Proven track record implementing a repeatable call-coaching system that improved close rates and/or revenue per rep leading and coaching remote inside sales teams.
• Experience selling and managing teams selling high-ticket residential home improvement products valued at $10,000+.
• Strong understanding of homeowner psychology, financing conversations, and multi-touch sales cycles.
• Experience building and enforcing speed-to-lead and structured follow-up systems.
• Strong CRM, pipeline management skills; you enforce clean data and activity tracking.
• Metrics-driven leadership style with the ability to manage through KPIs, not feelings.
• Ability to thrive in a fast-paced, growth-oriented environment with evolving structure.
• Willingness to personally engage in sales conversations and “get on the phone” with the team when needed.

Nice To Haves

• Roofing industry experience strongly preferred.
• Candidates from solar, windows, siding, remodeling, bath, kitchen, HVAC or similar industries will also be considered.
• The ideal candidate comes from roofing, solar, HVAC, or another high-ticket home improvement environment and has already built coaching systems, follow-up discipline, and accountability structures that moved the numbers.
• You are energized by building processes, developing people, and turning an inside sales team into a consistent, predictable revenue machine.

Responsibilities

• Own team sales targets: daily, weekly and monthly revenue, close rate and conversion metrics.
• Build and lead a structured call-review and coaching program, including scorecards, call grading, role-playing, objection handling, and closing drills.
• Establish and enforce speed-to-lead standards with first-contact expectations measured in seconds/minutes (<60 to 5 mins), not hours.
• Create structured, multi-touch follow-up processes (calls, text, email) to maximize conversion throughout longer homeowner buying cycles.
• Develop and manage KPI dashboards focused on speed-to-lead, contact rate, set rate, close rate, average ticket, follow-up completion and pipeline coverage.
• Run a consistent sales rhythm: daily huddles, weekly call-review sessions, weekly 1:1s with each rep; monthly performance reviews and development plans.
• Regularly review recorded calls and provide specific, actionable coaching to improve individual and team performance.
• Partner with leadership to improve scripts, sales processes, reporting, and technology utilization as we scale.
• Assist with recruiting, interviewing and onboarding and developing future sales representatives.
• Act as a player-coach when needed: jump into live customer calls to model best practices and help secure key opportunities.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Employee Discount Program
• Paid Time Off and Company Holidays
• Remote Work Flexibility
• Professional Development Opportunities
• Clear Career Growth path within a national roofing platform as the team and brand scale

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed