Inside Sales Manager

Amphenol Cable & Interconnect Technologies • Cerritos, CA

9d • Onsite

About The Position

The Inside Sales Manager is responsible for leading, developing, and driving the performance of the Inside Sales organization. This role ensures the team delivers exceptional customer service, executes the quote-to-order process with speed and accuracy, maintains reliable forecasting, and partners cross-functionally to support revenue growth. The Inside Sales Manager establishes the processes, expectations, and accountability necessary for a high-performing team. They serve as the primary liaison between Sales, Operations, Supply Chain, Pricing, Engineering, Finance, and Customer Service, ensuring internal alignment while continuously improving customer experience and operational efficiency. Success in this role is measured by team performance, forecast accuracy, response time, customer satisfaction, and execution against company sales objectives.

Requirements

• Bachelor's degree preferred.
• Five or more years of inside sales, customer service, sales operations, or manufacturing experience.
• Minimum three years leading customer-facing teams.
• Experience within manufacturing, RF interconnect, aerospace, defense, or related industries preferred.
• Working knowledge of SAP, CRM systems, and Microsoft Office.
• Excellent verbal and written communication skills in English.
• High sense of urgency and accountability.
• Proven leadership and coaching ability.
• Strong organizational and project management skills.
• Excellent communication and conflict resolution skills.
• Ability to prioritize competing business demands.
• Strong business and financial acumen.
• Customer-first mindset.
• Experience building processes and driving continuous improvement.
• Strong analytical and forecasting skills.
• Ability to influence across departments.
• Comfortable leading through change.
• Candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

Nice To Haves

• Conversational in any other language is a plus.

Responsibilities

• Lead, coach, and develop the Inside Sales team to achieve department objectives through effective performance management, training, mentoring, and accountability.
• Foster a customer-focused culture that emphasizes responsiveness, professionalism, collaboration, and continuous improvement.
• Oversee the quote-to-order process, ensuring timely, accurate quotations, order processing, and exceptional customer support.
• Establish, monitor, and report on key performance indicators (KPIs), including quote turnaround time, order accuracy, customer responsiveness, forecast accuracy, and quote conversion rates.
• Manage forecasting, pipeline visibility, and sales performance analysis to support business planning and revenue objectives.
• Partner with Outside Sales, Operations, Engineering, Supply Chain, Quality, Finance, and other departments to ensure successful execution of customer requirements and business goals.
• Drive process improvement initiatives that enhance operational efficiency, customer satisfaction, and team productivity through the effective use of ERP, CRM, and other business systems.
• Resolve complex customer issues and escalations, ensuring timely communication and effective problem resolution.
• Support strategic sales initiatives by reviewing pricing opportunities, developing account strategies, and participating in customer meetings and business reviews as needed.
• Develop and maintain standard operating procedures, best practices, and training programs to support scalable growth and operational excellence.
• Recruit, onboard, and retain high-performing team members while promoting employee engagement and professional development.
• Perform other duties as assigned in support of departmental and organizational objectives.
• Other duties as required in support of the department and the company

Benefits

• Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets.
• Ability to compile with JSA in specific areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager