Inside Sales Manager

Smiths Group • Baton Rouge, LA

6d • Onsite

About The Position

The Internal Sales Manager will lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth. The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross-functional coordination.

Requirements

• Associates Degree or 10 Years relevant Experience. High school diploma or equivalent required
• Minimum 5 years of customer service.
• Minimum 2 years in a leadership role managing direct reports.
• Must be familiar with Microsoft Excel, Word, and Email.
• Multi-channel Communication: Experience in communicating with customers through various channels such as team, phone and email.
• Data Entry Skills: Accurately entering customer orders.
• Effective communication skills both verbal and written.
• Ability to work effectively in a team-orientated environment.

Nice To Haves

• Experience in an ERP system is preferred.
• Experience working in a diverse environment with a global company is a plus.

Responsibilities

• Ensure the Internal Sales team consistently performs responsibilities to a high standard.
• Lead onboarding, training, and competency development, including ownership and completion of the skills matrix.
• Ensure team competency in interpreting technical drawings and specifications for order accuracy.
• Guide the team in identifying cross-sell and upsell opportunities to maximize revenue.
• Ensure appropriate technical and commercial evaluation of customer enquiries and purchase orders.
• Ensure proper coordination between Sales, Engineering, Aftermarket, and Orderbook teams via tools like iProjects.
• Act as the escalation point for inter-company technical and commercial enquiries.
• Drive continuous improvement in sales processes and customer satisfaction.
• Maintain data integrity in customer records, price lists, and transactional processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree