Inside Sales Manager - Hybrid
About The Position
The Inside Sales Manager is responsible for leading, coaching, and developing a team of Inside Sales Representatives focused on generating new title insurance agency relationships and expanding Title Resources Group's market presence. This role is accountable for building a proactive outbound sales organization that identifies, qualifies, and cultivates new opportunities with independent title agencies, attorneys, escrow companies, settlement service providers, and other potential title insurance producers. The Inside Sales Manager will establish sales strategies, optimize prospecting effectiveness, monitor team performance, and ensure a consistent pipeline of qualified opportunities for TRG's Agency Representatives and Sales Leadership team. This role serves as a key contributor to TRG's growth strategy by driving agency recruitment efforts, expanding underwriting relationships, and increasing market penetration in targeted territories. The Inside Sales Manager will partner closely with the EVP of Customer Experience, Agency Representatives, Marketing, Operations, and Sales Leadership to ensure alignment between lead generation activities, customer acquisition goals, and long-term growth initiatives. This position is hybrid and requires working from the Dallas office 2-3 days per week.
Requirements
- Bachelor's degree in Business, Marketing, Sales, Communications, or a related field preferred; equivalent experience may be considered.
- 5+ years of sales, business development, inside sales, agency development, or related experience, including leadership responsibility.
- Title insurance underwriting, agency sales, title operations, real estate services, mortgage lending, or settlement services experience strongly preferred.
- Proven success leading teams responsible for outbound prospecting, lead generation, pipeline management, and customer acquisition.
- Demonstrated ability to develop, coach, and motivate sales professionals in a performance-driven environment.
- Strong understanding of title insurance agency operations and the independent agent business model preferred.
- Experience creating sales processes, performance metrics, reporting structures, and accountability programs.
- Exceptional coaching, communication, and leadership skills.
- Strong analytical abilities with experience utilizing performance data to improve sales effectiveness.
- Experience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar sales management systems.
- Proven ability to collaborate cross-functionally with sales, marketing, underwriting, operations, and executive leadership teams.
- Self-starter with a growth mindset and passion for building scalable business development programs.
- Ability to travel occasionally for leadership meetings, sales meetings, industry events, and team development activities.
Responsibilities
- Lead, coach, and develop a high-performing inside sales team responsible for identifying and generating new title insurance agency opportunities.
- Establish team objectives, sales activity expectations, and performance metrics including outbound calls, appointments scheduled, qualified leads, pipeline opportunities, and conversion rates.
- Develop and execute prospecting strategies designed to increase TRG's footprint among independent title agencies, attorneys, escrow companies, and other settlement-service providers.
- Drive outbound lead generation efforts through cold calling, targeted campaigns, referrals, industry databases, marketing-generated leads, and other business development initiatives.
- Monitor sales activity and pipeline development to ensure consistent opportunity flow and achievement of growth objectives.
- Coach representatives on prospecting techniques, consultative selling, objection handling, lead qualification, and relationship-building skills.
- Develop call strategies, scripts, sales playbooks, and best practices that improve lead conversion and appointment-setting effectiveness.
- Analyze sales activity and funnel performance to identify trends, bottlenecks, and opportunities for process improvement.
- Ensure qualified opportunities are effectively transitioned to Agency Representatives, Sales Leadership, or other internal stakeholders for further development and onboarding.
- Partner with Marketing to develop targeted campaigns, lead generation programs, and customer acquisition initiatives.
- Collaborate with agency operations and underwriting teams to ensure a seamless onboarding experience for prospective agency partners.
- Identify market opportunities, competitive intelligence, and industry trends that may influence growth strategies and prospecting efforts.
- Maintain visibility into competitor relationships, agency movement, consolidation activity, and emerging opportunities within the title insurance industry.
- Provide regular reporting, forecasting, and performance analysis to executive leadership.
- Ensure CRM data integrity and consistent documentation of prospecting activity, pipeline updates, customer interactions, and opportunity status.
- Participate in recruiting, onboarding, and training new Inside Sales Representatives as the team grows.
- Foster a culture of accountability, continuous improvement, customer focus, and results-driven performance.
- Perform other duties and special projects as assigned.
Benefits
- Flexibility That Fits: Enjoy remote and hybrid options (role-dependent) to support work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
