Inside Sales Manager, Contractors & Wireless

Network Wireless Solutions•,

20h•$90,000 - $110,000

About The Position

The Inside Sales manager will be tasked to take lead on major accounts and help define and drive the overall Inside Sales process. This person will help grow and maintain existing accounts, assist with onboarding and development of new accounts and collaborate across multiple internal functions (Sales/Operations/Admin) to ensure program success.

Requirements

Experience managing major accounts
Experience defining and driving Inside Sales processes
Experience growing and maintaining existing accounts
Experience with onboarding and development of new accounts
Collaboration skills across Sales, Operations, and Admin
Experience executing and managing open quotes and orders
Experience communicating between customers, internal operations, and administration
Experience interacting with procurement
Experience updating forecasts for repeat buying accounts
Experience working with external salespeople for real-time information
Experience working with customer service teams on order prioritization
Experience managing regional house accounts
Experience with CRM implementation for tracking and reporting opportunities
Experience defining sales pipelines
Experience creating reports from CRM, SalesPad, and other data sources
Experience communicating assigned work and prioritizing tasks for subordinates
Experience training team members
Experience developing documented procedures for sales and order management functions
Experience implementing standard pricing, tiered pricing, and min-max levels on repeat items
Experience serving as the main POC for onboarding new customers, including managing the credit application process
Ability to travel as needed (10-20% max)
Experience working with sales teams and procurement on large scale BOMs and quotes
Experience collaborating with procurement on forecasting and purchase planning
Experience working with warehouse teams on shipping schedules and shifting priorities
Experience developing key performance metrics for client accounts, with emphasis on gross margin preservation and improvement

Responsibilities

Execute and manage all open quotes, orders, and communication between customers, internal operations and administration to ensure the salespeople in the field can deliver quotes in a timely matter, secure best pricing, and execute on-time delivery of received orders. This includes interactions with procurement, updating forecasts for current repeat buying accounts, and working with external salespeople for real time information as well as the customer service team on order prioritization
Primary Inside contact for designated major accounts – regularly communicating status of open orders, backordered items, shipping information
Manage regional house accounts and growth
Work with management on implementation of CRM to track and report opportunities and define sales pipeline
Help create reports as necessary from CRM, SalesPad and other data sources as required
Communicate assigned work and prioritize tasks for subordinates within the team
Assist with training team members as required
Assist with development of documented procedures for sales ad order management functions
Work with procurement to help implement standard pricing, tiered pricing, as well as min-max levels on repeat items
Serve as the main POC when onboarding a new customer i.e.: manage the credit application process once the salesperson submits for approval
Travel as needed (10-20% max), primarily working with the sales team and procurement on large scale BOM's and quotes
Collaborate with Procurement on forecasting and purchase planning
Work with the warehouse on shipping schedules for the week, and shifting priorities in a fluid day to day operation
Assist with development of key performance metrics for designated client accounts, with emphasis on gross margin preservation and improvement