Inside Sales Loan Officer
Alcova Mortgage LLC•Roanoke, VA
•$16 - $17•Onsite
About The Position
The Inside Sales Loan Officer will be responsible for originating residential mortgage loans from all inquiries and leads given from ALCOVA Mortgage digital platforms. The Inside Sales Loan Officer will deliver exceptional customer service by educating the borrowers on their options and guiding them through the loan process. The Inside Sales Loan Officer will ensure that the borrowers’ financing needs are met with honesty and transparency.
Requirements
- Valid Driver’s License required
- High school diploma or equivalent education
- Ability to meet State Mortgage License requirements
- Highly motivated, ambitious and driven to succeed
- Must be trustworthy, honest, and able to continuously display a high level of integrity
- Ability to work effectively in a team environment
- Strong attention to detail and accuracy
- Ability to identify and resolve problems in a timely manner
- Ability to understand and respond appropriately to basic inquiries
- Ability to read, write, and communicate using the English language sufficient to perform job functions
- Ability to multi-task (e.g., simultaneous usage of several applications, etc.)
- Rely on limited experience and judgment to plan and accomplish goals
- Works well under general supervision
- Ability to handle deadlines and working within banking guidelines
- Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements are required. Employees must complete annual training in these areas.
Responsibilities
- Handle all inquiries and leads from ALCOVA Mortgage digital platforms (phone, email and website)
- Work with clients in a consultative selling approach, learning the applicants’ housing goals and needs
- Recommend all available loan options to clients
- Convert leads to full application and submit complete loan applications and proper documentation to processing team
- Obtain and analyze credit reports with an understanding of the data and approval implications
- Lock in interest rates when the customer requests or approves
- Manage lead pipeline with new inquiries and ensure consistent contact with all parties involved in transactions
- Understand and navigate the loan origination system ensuring full understanding of compliance and meet all requirements
Benefits
- Paid Time Off (PTO)
- paid holidays
- health, dental, and vision insurance with additional voluntary coverages available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
