Inside Sales – Charlotte, NC

Building Controls & Solutions•Charolotte, NC

2d•Onsite

About The Position

Building Controls & Solutions (BCS) is a premier distributor and solutions provider in the Building Automation industry. We partner with top manufacturers to serve mechanical, electrical, and controls contractors, delivering products and services including HVAC controls, gas detection, access control, lighting systems, analytics, and IoT solutions. With a strong local branch presence and technical support teams, BCS helps customers succeed on complex commercial building projects. We are seeking a motivated and client driven Inside Sales Lead to join our branch team. This position is based at the sales counter and plays a key role in serving walk-in and phone-in customers, processing orders, and providing expert product support.

Requirements

2+ years of inside or counter sales experience, preferably in distribution or wholesale
Strong communication, organizational, and customer service skills
Proficient in CRM and order entry systems
Technical product knowledge required
Demonstrated ability to perform outbound sales calls
Valid driver’s license required

Nice To Haves

Experience in HVAC or controls/building automation a plus

Responsibilities

Support initiatives to grow counter traffic and local service area sales
Drive inside sales via upselling, cross-selling, and quote follow-ups
Partner with outside sales, vendors, and warehouse teams to ensure timely order fulfillment
Guide customers through technical product selection and the sales process
Educating customers on products, services, and technical capabilities
Manage and grow house account sales while meeting gross margin goals through effective pricing
Set and manage customer expectations for pricing, availability, lead times, and deliveries
Prepare and deliver accurate quotes and convert them into orders
Enter and process sales and purchase orders
Handle customer returns and order tracking
Conduct outbound sales calls, including prospecting and house account follow-ups
Maintain regular customer contact and follow-up via phone
Identify and pursue new sales opportunities
Support inventory management and warehouse organization
Ensure daily shipping of products
Maintain a clean, professional, and welcoming counter environment
Assist with training and mentoring of junior counter staff
Share best practices within the branch and across other BC&S branches