Inside Sales Lead

ACME ELECTRIC MOTOR INC•Williston, ND

4d•Onsite

About The Position

Acme Tools is seeking an Inside Sales Lead to provide direct assistance to customers, handle complex sales and customer requests, and oversee sales floor operations. This role involves training and development to become a resource for Inside Sales Associates, leading in-store events, and ensuring a safe work environment. The position also includes opening and closing the store as assigned and completing related tasks.

Requirements

2+ years of sales and/or customer service experience
Strong computer skills and ability to learn new software
Proven communication skills
To be able to work a rotating Saturday shift

Nice To Haves

Some knowledge of tools and equipment
Previous retail or customer service leadership experience

Responsibilities

Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving escalated customer complaints, and assisting in resolution)
Requesting warehouse assistance in locating and delivering products and service department assistance in the preparation of equipment
Reviewing quotations and pricing-related issues and ensuring compliance with pricing policies
Ongoing training and responsibilities in order to become a go-to resource for Inside Sales Associates
Overseeing and maintaining a clean and organized sales floor (fronting, pricing, and stocking sales shelves for product displays and work areas, etc.)
Leading in-store events (physical inventories, sales meetings, trade shows, special sales, etc.)
Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
Duties and responsibilities of Inside Sales Associates
Opening and closing the store as assigned
Completing related tasks as assigned