Inside Sales & Inventory Coordinator

Flow Control Group•UNAVAILABLE, Massachusetts

8d•Hybrid

About The Position

We are seeking a detail-oriented, highly organized Inside Sales & Inventory Coordinator to join our team. In this hybrid operational and customer-facing role, you will support our inside sales pipeline, maintain brand pricing integrity across digital platforms, and monitor online portal inventory to ensure seamless order fulfillment and an exceptional customer experience.

Requirements

2+ years of experience in inside sales, order processing, inventory control, or e-commerce operations.
Proficiency with inventory/ERP systems, CRM platforms, and e-commerce backends (e.g., Shopify, Magento, BigCommerce, or proprietary portals).
Intermediate to advanced Microsoft Excel skills (vlookups, basic formulas, data filtering).
Clear, professional verbal and written communication skills with a strong phone presence.
Proven ability to manage multi-step fulfillment tracking and handle customer service escalations with patience and tact.
High accuracy in entering numeric data, price sheets, and part numbers under tight turnaround times.

Responsibilities

Field inbound customer calls, answer product inquiries, assess customer needs, and route high-value leads to senior account managers when appropriate.
Generate timely, accurate price quotes and proposals for standard and custom requests; convert approved quotes into active sales orders.
Serve as a reliable touchpoint for existing accounts; track shipments, provide transit and delivery updates, and promptly resolve order discrepancies, delays, or returns.
Maintain clear call notes and customer communication logs within our CRM to ensure sales continuity across the team.
Review and manage standard price sheets, dealer tiers, and promotional discount structures across our active brand catalog.
Partner closely with the e-commerce team to guarantee price accuracy, ensure MAP (Minimum Advertised Price) compliance, and eliminate discrepancy errors between sales systems and web storefronts.
Audit margin thresholds and implement price revisions promptly upon receiving manufacturer cost adjustments.
Track online portal stock levels daily to identify low-stock items, backorders, and high-velocity SKUs.
Coordinate with warehouse and purchasing teams to align physical inventory availability with active e-commerce and wholesale demand.
Keep online inventory counts synchronized between internal ERP/inventory software and external customer or partner portals to prevent overselling.