Inside Sales I - Sunbelt Supply
About The Position
Sunbelt Supply, a subsidiary of FloWorks International LLC, is a global provider of flow control solutions, including valves, actuators, actuation accessories, and specialty PFF (pipes, fittings, and flanges). The company also provides in-house valve automation services, including CAD design and drawings, machining, fabrication, assembly, and automation repair. The Inside Sales role develops customer relationships by identifying customer needs, applying PFF product knowledge to recommend appropriate solutions, and informing customers about company products and services. The role handles customer requests and issues by telephone, fax, or email and coordinates with outside sales and other departments to provide customer service. It responds to customer orders and quotation requests received through outside salespersons, telephone, email, written correspondence, and fax.
Requirements
- High school diploma or GED.
- 0–2 years of experience in the area of responsibility.
- Industry product knowledge.
- Good written and verbal communication skills.
- Knowledge of MS Office software and Adobe.
- Self-driven, with a positive attitude and demeanor.
- Customer service experience.
- Excellent communication, time-management, and organizational skills.
- Professional telephone etiquette.
- Ability to work independently.
Nice To Haves
- Knowledge of PFF (pipes, fittings, and flanges) products, specifications, and common industrial applications.
Responsibilities
- Provide pricing and delivery information.
- Process customer orders, including assigning, reviewing, approving, and distributing order documents to the appropriate departments.
- Respond promptly to internal and external inquiries and ensure requests are handled and completed daily.
- Follow up to ensure timely shipment of materials and customer satisfaction.
- Maintain strong working relationships with customers and vendors.
- Purchase material as needed for customer orders and stock.
- Resolve customer service issues.
- Track open sales orders.
- Perform other duties as assigned by the supervisor.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health Savings and Flexible Spending Accounts.
- Supplemental accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program, including three free counseling sessions.
- Discounted identity theft protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
