Inside Sales/HVAC
About The Position
Meier Supply, an employee-owned wholesale distribution business founded in 1957, is seeking an Inside Sales representative for its HVAC division. With a strong culture built on Core Values of PEOPLE, RESPECT, INTEGRITY, DEDICATION, and EXCELLENCE, Meier Supply serves the HVACR community in NY and Pennsylvania through 20+ locations and five distinct divisions. The company offers a unique opportunity to join an industry leader with a history of profitable growth and expansion, where employee owners are valued and rewarded. This role offers comprehensive training, participation in a high-growth environment, and the chance to be an employee-owner. The company emphasizes a work/life balance and family-oriented culture.
Requirements
- Previous inside sales, counter sales, or customer service experience (HVAC/R or wholesale distribution preferred)
- Strong communication skills—both in person and over the phone
- Ability to work in a fast-paced environment and manage multiple priorities
- Basic computer skills; experience with ERP/order entry systems and e-commerce platforms preferred
- Team-oriented, dependable, and customer-focused
- High school diploma or GED required.
- Customer Focus
- Communication
- Collaboration and Teamwork
- Problem-solving
- Accountability and Dependability
- Learning Orientation
- Results Orientation
- Integrity
- Resilience
Nice To Haves
- Some college coursework is preferred.
Responsibilities
- Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
- Manage inbound phone orders and provide accurate product and pricing information.
- Support e-commerce transactions, including online order entry and follow-up service.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
- Develop strong customer relationships and provide solutions that drive repeat business.
- Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
- Prepare quotes, process returns, and resolve customer issues in a professional manner.
- Apply suggestive selling techniques and up sells to current and prospective customers.
- Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
- Performs inventory control and warranty administration duties.
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
- Arrange stock on shelves or racks in sales area and keeps merchandise in order.
- Responsible for showroom merchandising and re-stocking product.
Benefits
- Competitive Pay includes base wages plus generous performance bonuses
- Paid-Time-Off and Holiday Pay
- Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
- Company-paid Life insurance and Disability benefits
- EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
- Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more
- Employee Stock Ownership Plan (ESOP)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Parental leave
- Profit sharing
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
