Inside Sales Executive - 3 x positions available

Informa Group .•Philadelphia, PA

2d•Hybrid

About The Position

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction. This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of your time working remotely.

Requirements

Strong ability to identify customer needs and present compelling solutions.
Skilled in negotiating and closing deals to achieve sales targets.
Proven ability to build and maintain long-term customer relationships.
Experience in managing customer accounts and ensuring satisfaction.
Excellent verbal and written communication skills.
Ability to convey complex information clearly and persuasively.
Ability to analyze customer data and identify trends and opportunities.
Strong problem-solving skills to address customer concerns effectively.
Ability to prioritize tasks and manage multiple customer accounts efficiently.
Strong organizational skills to maintain accurate records and meet deadlines.
Must have the right to live and work in the US.

Responsibilities

Renewal and Retention: Proactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models. Identify and address potential churn risks by resolving customer concerns and providing tailored solutions. Monitor customer satisfaction and implement strategies to improve retention rates.
Upselling and Cross-Selling: Identify opportunities to upsell additional books and journals content packages. Present tailored recommendations to customers based on their purchasing history and business needs. Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers.
Sales Performance: Achieve annual sales targets for renewals, retention, and upselling. Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates. Continuously improve sales techniques and product knowledge to maximize effectiveness.
Customer Engagement: Conduct regular outreach via phone, email, and virtual meetings to maintain customer relationships. Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance. Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases.