Inside Sales Engineer (Flex)

Crane Company•Marion, NC

6d•Hybrid

About The Position

The Inside Technical Sales Engineer at Crane Resistoflex is responsible for providing product application expertise, technical documentation, quotation support, and commercial guidance to ensure accurate product selection and successful order execution. This position will be focused on the Flexible product offerings within the Resistoflex portfolio. The Inside Technical Sales Engineer prepares written and verbal quotations, manages quotation revisions, and works closely with customers and outside sales representatives to convert opportunities into orders. The role requires a strong understanding of Resistoflex products, industry standards, engineering specifications, and customer application requirements to provide accurate and timely responses to all inquiries.

Requirements

B.S. in Engineering, Business, or related field.
Exceptional listener with excellent time management, verbal/ written communication, and presentation skills.
Self-motivated, detail oriented, competitive, and a team player.
Proficient in Excel and other Microsoft Office software.

Nice To Haves

1-2 years of experience in an Inside Sales or Customer Service environment.
Experience in Data Analytic or CRM tools e.g. PowerBI, Tableau, Sales Force etc.

Responsibilities

Develop and maintain a relationship with Field (Outside) Sales to ensure closed loop communication.
Providing quotations, both verbal and written in a timely manner. Track and follow-up on quotation activity, while maintaining and supporting the Inside Sales team quotation tracking systems.
Analyses initial commercial and technical specifications to ensure appropriate bid compliance. Looks for ways to offer practical, creative alternatives that increase chances of successfully closing orders at higher margins or better lead times.
Consults with other departments as necessary (e.g., Engineering, Procurement, Supply Chain. Operations, Field (Outside) Sales, Customers, etc.) for the proper coordination of quotation responses, and obtains necessary approvals.
Embraces Continuous Improvement initiatives by suggesting and leading efforts to modify existing Standard Work procedures as necessary to improve order and quotes processes.
Manages the receipt of customer Purchase Orders (PO) through Sales Order (SO) clarification, Order Entry (OE), and initial Contract Management (CM) - supports the efforts to allow for the manufacture, shipment, and billing of the product in the most timely, accurate, economical, and efficient manner.
Receives customer Purchase Orders (POs) and reviews pricing, terms & conditions, etc., to verify accuracy (PO Clarification Process). Identifies and resolves any discrepancies in the timeliest manner.
After PO clarification, ensures that all clarified POs are promptly entered as Sales Orders (SOs) without delay.
Includes complete instructions with the Sales Order (SO) to clearly communicate all requirements for the order to others within the company, our suppliers, and the customers.
After Sales Orders (SOs) are launched within ERP, ensures any Requests for Change (RFCs) and any resulting Change Orders (COs) to any Sales Orders (SOs) are documented correctly and communicated appropriately throughout the company.
Maintains proper SO contract files.
Supports the company’s efforts to successfully invoice and collect payment from customers, should difficulties occur.
Establishes and maintains good communication channels both externally and internally for both quote and orders.
Maintains proper history of quotation / bidding outcomes, along with other associated PO and SO records and any resulting market data (includes competitive feedback on all won, lost, and cancelled efforts).
Process and investigate RGA, Return Goods Authorization. Works closely with accounting to ensure credits and debits are resolved in a timely manner.
Assists Business Managers in the execution of business models.
Crane Business System – use of CBS tools to ensure the continuous improvement of the business.
Participates actively in the CBS processes including project team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
Prepares bills of material from customer-supplied drawings.
Analyse various design requirements and recommends possible solutions or alternate constructions.
Resolves design issues with customers, contractors, and distributors.
Performs other duties as required.