Inside Sales Engineer/Specialist

ECI•Lawrence, PA

11d•Onsite

About The Position

Inside Sales is a pivotal area for ECI. This position is responsible for maintaining a relationship with our customers, who are number one priority, while also growing and leveraging internal relationships. While utilizing an engineering background to size and select the appropriate solution for the customer, you would also need to be highly adaptable to adjust to our customer’s needs. You would be the technical resource for the customer, but they also would trust you to have their orders delivered on time or provide an alternative solution if the lead time is a constraint. This position has a direct relationship with our account managers and together you would build a relationship with a specific territory area.

Requirements

Will possess a four-year engineering degree or equivalent industry experience.
Will possess at least 1-3 years of inside sales/application engineering experience with natural gas/industrial manufacturing accounts, including working with large, complex accounts with both individual and team responsibilities.
Will demonstrate an understanding of the technical and business challenges faced by this market and proven ability to develop and deliver solutions.
Excellent organization and ability to multi-task.
Strong effective written and excellent oral communication skills with the ability to connect effectively across virtual platforms.
Must have a strong work ethic.
Must be a team player able to work closely with Account Managers and representatives from other business units.
Strong drive and initiative, highly motivated.
Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.

Responsibilities

Serve our customer’s needs through superior customer service including solution selling as well as product and application knowledge.
Be responsible for inside sales and technical support for the full range of ECI’s Remote Automation Solutions products and services including, but not limited to, the Emerson brands of flow computers and RTUs/PLCs as well as peripheral components and services.
Identify and qualify sales opportunities, apply knowledge of customer’s business and establish a value proposition that results in sales.
Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
Utilizes CRM and other applicable tools to manage business processes.
Ensures customer receives timely responses on requests.
Maintains comprehensive customer support with a primary base on customer retention.