Inside Sales / Design Consultant

KDD•Rock Hill, SC

2d•Onsite

About The Position

The Inside Sales/Design Consultant plays a key role in driving revenue and delivering an exceptional customer experience. This role is responsible for guiding clients through the design and selection process for frameless glass shower enclosures, managing all showroom interactions, and supporting the sales cycle from initial contact through project completion. The Inside Sales/Design Consultant builds strong relationships with customers, understands their vision, and provides expert guidance to bring it to life — all while working closely with outside sales, measurers, and installers to ensure a seamless process.

Requirements

Sales-driven – persistent in following up, building relationships, and closing deals.
Customer-focused – genuinely enjoys helping people, listens to and seeks to understand their needs and project vision, and delivers an exceptional experience.
Multitasker – able to manage walk-ins, phone calls, scheduling, and follow-ups without losing accuracy or focus.
Strong communicator – confident and professional on the phone, in person, and via email.
Organized and detail-oriented – keeps track of multiple priorities and customer needs seamlessly.
Team player – collaborates effectively with outside sales, measurers, installers, and other team members to ensure a seamless customer experience.

Nice To Haves

Previous sales experience in home services, construction, remodeling, or design
Comfort using CRM tools and digital scheduling
Valid driver’s license and reliable transportation

Responsibilities

Greet and assist walk-in customers, providing expert guidance on products, finishes, and design options.
Manage inbound and outbound phone calls, responding to inquiries, scheduling appointments, and following up on leads.
Build strong relationships with customers, listening to their needs and providing solutions aligned with their project goals.
Prepare and present quotes with accuracy and attention to detail.
Schedule and coordinate with outside sales/measurers to ensure timely site visits.
Maintain consistent follow-up to close sales and ensure customer satisfaction.
Track multiple appointments, quotes, and customer requests in an organized manner.
Collaborate with team members across sales, operations, and installation to deliver an exceptional customer experience.